The post holders will have specific responsibility for leading and coordinating the administrative functions of the inhouse team based within the trauma and orthopaedics department.
The post holders will provide day-to-day management of the administration teams always ensuring consistent levels of cover in line with service needs, providing a high quality and efficient service to patients and supporting the team.
The post holders have responsibility for the delivery of key performance indicators associated with the outpatient services and the effective leadership of the teams.
About the Trust
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first‑class experience for everyone who uses our services.
Diversity and Inclusion
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all under‑represented groups.
Responsibilities
* Day‑to‑day management of the administration team.
* Ensure that all staff work effectively and to the required level of competency.
* Conduct annual appraisals for all staff and regular one‑to‑one meetings to identify training and development needs.
* Provide appropriate training and induction to newly appointed staff (including bank staff) to ensure that they are effective in their roles.
* Participate in the recruitment and selection of staff in line with Trust policies.
* Responsible for patient experience, investigating complaints, analysing feedback and survey results and produce and undertake any action plans.
* Deal with patient issues/complaints on the telephone or face to face at gates to resolve difficulties.
* Monitor annual leave, study leave, sickness absence and ensure that areas are adequately covered, including ensuring all consultant leave is documented and any clinical commitments are suitably covered.
* Contact patients around changes in clinics (particularly if short notice cancellations are necessary).
* Assist with the build of ad hoc clinics, outpatient template changes and with consent clinic.
* Deal competently with telephone enquiries and take appropriate action.
* Assist with team’s workload as requested by line manager.
* Assist line manager in actioning and investigating complaints.
* Assist line manager with audit/data collection and reports as necessary.
* Assist in the day‑to‑day management of the outpatient support team activities as required by the line manager.
* Provide supervision of Band 3s and Band 2s within the in‑house team, raising and discussing any issues with line manager.
* Deputise for line manager at meetings as necessary.
This advert closes on Sunday 31 May 2026.
#J-18808-Ljbffr