Job Description
Senior Client Services Manager (Exeter (R620), Exeter, United Kingdom)Job Req ID:48095 Posting Date: 01/07/2025Function: ServiceLocation: Police HQ Middlemoor, Exeter, Dorset Police (Winfrinth)=Salary: Competitive + Benefits Why This Job MattersThe Client Services Lead for the South West Police Force Alliance plays a critical role in shaping and delivering BT’s service strategy to support key public sector customers—currently Devon & Cornwall Constabulary and Dorset Police—with a vision for broader alignment across the policing sector. This role leads a dedicated service and delivery function, focused on achieving meaningful policing outcomes through a bespoke approach This position is central to BT’s mission of providing trusted, high-impact services to UK emergency services. The Client Services Lead is accountable for end-to-end service delivery, including contractual outcomes, operational KPIs, project delivery, and continuous improvement initiatives.
Through strong leadership, the role drives team performance and embeds a culture of customer-centricity, operational excellence, and innovation.What You’ll be Doing:Develop and execute BT's service and delivery strategy for the South west Police forces, aligning with customer goals and collaborating with senior management to set overall client se...