About the Role
As a Customer Service Advisor, you’ll:
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Taunton Branch.
"YBS Taunton are looking forward to welcoming a new member to our friendly and efficient team.
We’re looking for someone to share our passion in giving exceptional customer service and providing great value to our members and our business.
This is an exciting, fast paced role which is extremely varied, from transacting on the counter, supporting our members with savings meetings, helping prepare and deliver Money Minds sessions to our community, to working with our Citizens Advice partnership to provide our members real help with real lives. This list is not exhaustive and no two days’ will ever be the same but what does remain constant, is putting our members at the heart of everything we do.
We are passionate in supporting your Personal Development and will give you the tools to build your skills and capabilities and with such a varied role, every day will be a school day!
The branch is situated on East Street next door to KFC and opposite Sports Direct. There are various pay and display carparks nearby and we’re only a 15 minute walk from the local train station.
We look forward to receiving your application."
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including: