Access Hub Practitioner Salary Band: £25,000 to £27,500 FTE Per Annum (pro rata) Part Time Hours: 18 – 25 hours per week Locations: Worcester Contract Type: Permanent Closing date: Thursday 16th June 2026 Interviews: Tuesday 23rd & Wednesday 24th June 2026 Make a difference from the very first conversation. As part of an exciting expansion of our Access Hub team, we are looking for compassionate, skilled individuals to become the first friendly voice people hear when they reach out for support. Every day brings something new - from welcoming children, young people, families and vulnerable adults, to triaging enquiries, assessing need, evaluating risk, and guiding people to the right help. You’ll play a vital role in ensuring people can access the support and services that best meet their needs. We are particularly interested in hearing from applicants who have existing knowledge, experience, or a strong understanding of neurodivergence and the needs of neurodivergent children, young people, adults, and their families. You’ll thrive in a fast-paced, supportive environment where compassion, calmness and clear communication make all the difference. We’ll provide comprehensive, tailored training to help you feel confident listening, triaging, recording information, assessing need, and connecting people with services that can make a real difference to their lives. Why ONSIDE? • 26 days holiday Bank Holidays • Pension & Company Sick Pay • Additional maternity/paternity pay • 24/7 Employee Assistance Programme • Calm app access • Your birthday off • A collaborative, values driven culture • Ongoing professional development What we’re looking for Someone warm, empathetic and organised, who can build rapport quickly and handle sensitive information with care. Experience supporting vulnerable adults, children or young people is beneficial, as is confidence with Microsoft and ICT systems. If you’re passionate, people centred and want a role you can truly be proud of — we’d love to hear from you. Want to know more? Contact Rebekah Harris, Access Hub Manager: rebekah.harris@onside-advocacy.org.uk ONSIDE celebrates diversity and inclusion. If you’re excited by the role but don’t meet every requirement, please still apply. Someone like you? If you embrace difference and operate with integrity. If you are committed to fairness and justice. If you are creative in your approach, can think around problems and find new ways to solve them. If you’re looking for a job that you can be proud of and be passionate about. Please submit your application. These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too. Who are ONSIDE? ONSIDE is a charity working across Worcestershire and Herefordshire, established in 1993 stemming from a belief that everyone has the right to be a valued human being and to be treated in a just and fair way. In support of this belief, we provide a range of support services across advocacy, wellbeing and mental health for adults, children and young people who may be vulnerable, disadvantaged or discriminated against. This includes mental and physical ill health, sensory impairment, learning disability, drug and alcohol misuse, older people, and carers. ONSIDE is funded through a range of sources to maintain its independence and ensure that the support it provides reflects the views and perspective of the people it wishes to help. Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year! If you’re looking for a job that you can be proud of, apply now. More people need our help than ever before. The role of Access Hub Practitioner is a real career opportunity to support ONSIDE’S work and the impact our services have across the communities we serve. At ONSIDE we’re committed to building a diverse, inclusive, and equitable organisation where everyone feels valued and supported. If you’re passionate about our mission and excited by this role, but don’t meet every requirement, we still encourage you to apply — you could be just the right person to help us make a real difference. As part of our commitment to fairness and equity, we don’t negotiate starting salaries. We operate a clear and transparent pay structure to ensure consistency and equal opportunity for everyone. Want to know more? Please get in touch with Rebekah Harris, Access Hub Manager, by email rebekah.harris@onside-advocacy.org.uk. Please also access our guidance on how to apply to ONSIDE on our advert pages. ONSIDE reserve the right to withdraw this vacancy before the closing date. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .