Programme Manager ITSM Transformation & ServiceNow Implementation
We are seeking an experienced Programme Manager to lead a large-scale ITSM transformation and ServiceNow implementation programme within a complex telecommunications environment. The role involves replacing legacy ITSM platforms (e.g., Remedy) with a UK-sovereign instance of ServiceNow, driving operational efficiency and improved service delivery aligned to ITIL standards.
This is a business-critical programme that will modernise ITSM capabilities across multiple domains and functions. Candidates must bring a proven background in delivering enterprise-scale digital and ITSM transformations, particularly in telecom settings.
Key Responsibilities
Lead the end-to-end delivery of a multi-phase ITSM transformation programme.
Manage the full ServiceNow platform implementation, focusing on out-of-the-box capabilities and minimising customisation.
Oversee phased rol...