Junior IT Support Technician
£26,000 per annum
Permanent opportunity
Location: Wrexham
Working hours: 9am-5pm M-Th & 8am-4pm F (30-minute lunch break)
Additional benefits:
Hybrid working model (3 days WFH)
Perks platform
Professional development
What you will love about this role:
Growing international company - be part of a large, expanding distribution network.
Supportive, friendly teams - positive culture with approachable management.
Work-life balance - hybrid working and early finish on a Friday.
Stability & growth - employees often stay long term; chances to move up or develop new skills.
The Role
Junior IT Support Technician required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture.
Junior IT Support Technician responsibilities:
Provide first-line and deskside IT support for office-based users.
Monitor the third-party help desk and assist with incident triage.
Act as the on-site IT point of contact, coordinating issue resolution and escalating to external service providers or application vendors where required.
Support user onboarding and offboarding, including Windows profile setup, hardware provisioning, and access removal.
Manage system access and permissions in line with approved requests and standard operating procedures.
Provision laptops, monitors, docking stations, and other peripherals for new starters.
Set up and maintain workstations, including replacement of faulty equipment.
Coordinate hardware repairs, warranty returns, recycling, and secure disposal.
Maintain accurate IT asset and inventory records.
Carry out approved ad-hoc software installations.
Develop and maintain user guides and IT standard operating procedures.
Support senior IT staff with projects such as hardware refreshes and office moves.
Junior IT Support Technician requirements:
The successfully appointed Junior IT Support Technician will have the following skills and abilities:
Proven experience in a first-line or deskside IT support role
Ability to diagnose and resolve technical issues efficiently, escalating where appropriate
Strong organisational skills with the ability to manage multiple tasks and priorities
Excellent communication and interpersonal skills, with a customer-focused approach
Ability to create clear user guides and standard operating procedures
Willingness to support IT projects and collaborate with wider technical teams
The Company
The company is a rapidly growing distributor, delivering goods across the UK and Europe. Dedicated to cultivating a high-performance, value-driven culture.
Additional skills and job titles: IT Support Analyst, Service Desk Analyst, IT Support Technician
Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.
To Apply
Travail Employment Group is operating as an Employment Agency.
Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days.
All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.
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