Posted: 4h ago
The role
Aka Recruitment are excited to be working with a fantastic client of ours to bring you this exciting Assistant Aftersales Manager position for a busy main dealership based in Erdington . Working Monday to Friday 8am to 5.30pm with alternate Saturdays on a rota basis, you will be rewarded with a competitive basic salary starting from £35,600 and an attractive bonus structure, offering excellent earning potential and career progression opportunities. Job Duties Include: Support the Aftersales Manager in the day-to-day running of the Service and Parts departments Assist in leading, motivating and developing the aftersales team to maximise performance and profitability Help drive departmental productivity, efficiency and customer satisfaction targets Monitor workshop loading and ensure effective allocation of work to technicians Support the management of parts stock levels and inventory controls Handle customer concerns and ensure issues are resolved professionally and promptly Assist with recruitment, training and performance reviews for aftersales staff Ensure compliance with manufacturer standards, FCA regulations and dealership procedures Produce and analyse departmental reports, identifying areas for improvement Build and maintain strong relationships with customers, suppliers and manufacturer representatives Support the implementation of aftersales strategies to increase revenue and customer retention Requirements: Previous experience within an Assistant Aftersales Manager, Service Manager, Workshop Controller or senior aftersales role in the motor trade Strong leadership and people management skills Proven track record of delivering excellent customer service and achieving departmental targets Good understanding of workshop operations, service processes and parts functions Strong organisational and problem-solving abilities Excellent communication and interpersonal skills Ability to work effectively in a fast-paced dealership environment Full UK Driving Licence Reasons to Apply: Competitive salary and bonus package Join a well-established and successful main dealership Excellent manufacturer and in-house training opportunities Supportive working environment with a strong team culture Genuine career progression prospects within the business Opportunity to play a key role in the success and growth of the aftersales department Work with a respected automotive brand This is an excellent opportunity for an experienced automotive professional looking to take the next step in their career within a thriving dealership environment. To apply for this role, please send your CV in confidence to us here at Aka Recruitment , job reference code Aka3831
