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* Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
* Present the store in-line with the company brand standards guidelines
* Promptly resolve or report all issues affecting the customer experience
* Communicate positively with all colleagues, offering advice and assistance when needed
* Build relationships with the local community to develop a positive representation of the brand
* Develop understanding of support departments and use knowledge to optimise the customer experience
* Identify opportunities to improve store performance and support activities to generate additional business
* Help deliver action plans to develop and improve store performance
* Ensure store control guidelines are followed by all team members
* Manage all controllable costs, with a particular focus on people costs
* Encourage, plan and lead team participation in all promotional activity
Your main responsibilities:
* Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
* Present the store in-line with the company brand standards guidelines
* Promptly resolve or report all issues affecting the customer experience
* Communicate positively with all colleagues, offering advice and assistance when needed
* Build relationships with the local community to develop a positive representation of the brand
* Develop understanding of support departments and use knowledge to optimise the customer experience
* Identify opportunities to improve store performance and support activities to generate additional business
* Help deliver action plans to develop and improve store performance
* Ensure store control guidelines are followed by all team members
* Manage all controllable costs, with a particular focus on people costs
* Encourage, plan and lead team participation in all promotional activity
About You
* Excellent communication skills
* High personal and professional standards
* Strong decision-making skills, and a sense of responsibility
* Experience of delivering a compliant environment through adherence to processes and procedures
* Experience in effectively managing and motivating a team
* The ability to effectively delegate tasks and activities
* The ability to work under pressure and deal with challenging situations professionally
* The ability to manage a diverse range of activities - to prioritise and multitask
* Sound business awareness, with the ability to comprehend and respond to business reports
What next?
If you are looking to launch, or grow, an exciting career in a company that values progression and development! Choose “Apply now” to fill out our short application and submit your CV!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Retail
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