Job Description
Here at Peacocks we have a fantastic opportunity for a Loyalty Programme Manager to join our Marketing department at our Head Office in Cardiff.
If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you.
We are seeking an experienced Loyalty Manager to develop, launch and drive the day-to-day operations of the new Peacocks Loyalty Programme. This role would suit someone who has a good understanding of loyalty schemes, customer behaviour, and a proven track record of managing a large scale project.
Key Responsibilities & Objectives for the role:
Drive Profitable Sales Growth through our Loyalty Scheme
* Drive customer acquisition through Peacocks’ channels (website, social, in-store etc.)
* Create & maintain a Loyalty Scheme activity plan that drives additional revenue
* Analyse performance, customer data, and market trends to drive decisions and optimize revenue generating activity
* Review ROI on all activity and provide regular stakeholder performance reports
Great Experience for Our Customers
1. Use insight and feedback to continuously enhance the customer journey by identifying opportunities to improve engagement, retention and satisfaction thro...