Salary: £28,000 - 32,000 per year Requirements: Experience in a 1st Line or 2nd Line IT support role MSP experience is highly desirable Strong customer service and communication skills Good troubleshooting mindset Organised and comfortable managing tickets Full driving licence beneficial (not essential at 1st line level) Responsibilities: Acting as a key point of contact for incoming support tickets Providing remote 1st and 2nd line support to clients Troubleshooting Microsoft 365 and Windows desktop issues Managing Active Directory tasks (users, permissions, group policy) Supporting endpoint and Intune-related queries Investigating basic networking issues (DNS, DHCP, TCP/IP) Escalating more complex issues to senior engineers Maintaining accurate ticket updates and documentation Occasionally attending client sites (if at 2nd line level) Technologies: Active Directory Support Microsoft 365 TCP/IP Windows Office 365 Hardware SharePoint More: We are a well-established Managed Service Provider located in Ashford, Kent, looking for a 1st / 2nd Line Support Engineer to strengthen our team. This is an office-based role where you will join a busy, collaborative service desk supporting a wide range of external clients. We offer a supportive environment that emphasizes learning, knowledge sharing, and technical progression, with a clear pathway into 2nd Line and beyond. Our benefits include a competitive salary of up to £32,000 depending on experience and exposure to a modern tech stack. last updated 12 week of 2026