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Job Reference:
24373d879769
Job Views:
3
Posted:
10.05.2025
Expiry Date:
24.06.2025
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Job Description:
Contract Manager Estate Services
Location: London (4 days on-site, 1 day remote)
Rate: £400 – £450 per day (Inside IR35)
Start Date: Immediate (subject to interview, references and DBS check)
The Opportunity
We are seeking a skilled and motivated Contract Manager to join the Estates Division of a London Borough Council in West London. This role will be responsible for overseeing the delivery of cleaning and grounds maintenance contracts across the borough’s estates. You will play a central part in ensuring high service standards, managing a small team, resolving resident concerns, and driving forward service improvements.
Main Responsibilities
* Contract Oversight:Manage the cleaning and grounds maintenance contracts, ensuring contractors meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
* Performance Management:Convene monthly contract review meetings, monitor contractor performance, and implement necessary improvements.
* Team Leadership:Line manage a team of four officers, supporting estate inspections, complaint resolution, and service enhancement activities.
* Stakeholder Relations:Build strong working relationships with residents, contractors, and internal teams to resolve issues and enhance the quality of service.
* Complaints and Compliance:Oversee the complaints process, ensuring timely responses and high levels of resident satisfaction.
* Health and Safety:Ensure contractors adhere to health and safety regulations in the delivery of waste collection and street cleansing services.
* Reporting and Analysis:Analyse service performance data, produce clear management reports, and make recommendations for ongoing service improvements.
* Project Management:Lead initiatives aimed at enhancing estate services in support of the council’s sustainability and ecological targets.
* Resident Engagement:Attend resident meetings, surgeries, and forums as needed, including some outside standard working hours.
Essential Skills and Experience
* Demonstrable experience in contract management, ideally within a local authority in estate services, cleaning, and/ or grounds maintenance.
* Excellent experience of managing a contract monitoring team and contractors
* Background in managing customer-facing teams, preferably within the public or housing sector.
* Strong skills in performance management, with a focus on achieving measurable outcomes.
* Excellent problem-solving abilities, with a proactive approach to identifying and addressing service issues.
* Proficiency in data analysis, reporting, and using IT systems to monitor and improve service delivery.
* Outstanding written and verbal communication skills, with the ability to engage confidently with a range of stakeholders.
* Flexibility to adapt to changing priorities and willingness to attend evening meetings when necessary.
Desirable
* Familiarity with local authority housing services or similar settings.
* Awareness of sustainability and climate-related initiatives within estate service delivery.
Next Steps
If you are an organised, proactive professional with a passion for delivering high-quality estate services, we would welcome your application. Please submit your CV for immediate consideration, interviews to take place as soon as possible.
Agency Note:This role falls inside IR35. Candidates must be available to start immediately and be able to commit to a minimum of four days a week on-site. #J-18808-Ljbffr