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Recruitment Consultant | Pertemps |📍 Dudley and West Bromwich
We are very excited to be recruiting a Customer Service Administrator to work for a fast‑paced business in the West Midlands. The role of the Customer Services Administrator is to support an external sales team.
The main duties will be:
- Ensure all orders and quotations received are entered into the SAP system accurately.
- Develop and upkeep tracking spreadsheets.
- Liaise with customers and suppliers regarding deliveries, lead times etc.
- Efficiently deal with telephone and email enquiries and orders, to give our customers the level of service that is expected.
- Ensure all quotations are followed up when necessary.
- Ensure that all customer complaints, issues, and queries reach an appropriate conclusion and that the Management are advised of all issues.
- Follow all of the internal procedures set.
- Support the external sales team to develop new sales and customers.
- Ensure that the sales team (both internal and external) are kept informed of any developments relating to their accounts.
- Undertake any additional tasks as requested by their line manager or any other members of the Senior Management team.
The ideal Sales Administrator will need the following:
Good IT skills including word, excel, outlook and a willingness to learn.
Previous experience in SAP is a preference but not essential.
You must be a confident communicator with good attention to detail and thrive on working as part of a busy successful team.
Seniority level
Associate
Employment type
Full‑time
Job function
- Sales, Customer Service, and Administrative
Industries
Construction
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