Overview
Join to apply for the Field Service Engineer role at Apogee Corporation.
About Us: With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with access to the latest innovations supported by our market leading service operations. Our core values—Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility—shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion. We believe true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated.
Please take the time to look at our excellent Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
Job Details
Responsibilities
* Conducting service visits to address reported calls and maintain high standards of professional service support.
* Responding promptly to customer service requests for the repair of business equipment.
* Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
* Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
* Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
* Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
* Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
* Managing inventory of spare parts and consumables effectively to support service operations.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training.
Skills and Experience
* It is essential that you have worked as an engineer on MFD printers.
* IT knowledge with the ability to network devices and to set up scanning functions.
* The ability to provide first class customer service with previous customer facing experience.
* Experience of working in a target driven environment.
* To be smart and presentable at all times.
* Willing to undertake training on new product lines, such as Laptops and PC’s.
Benefits
* Flexible working options
* 33 days holiday including bank holidays
* Holiday purchase scheme
* Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
* 2 paid days off per year for voluntary work to support our local communities
* Staff Reward Scheme
* Pension scheme
* Life assurance 4 x salary
* Sponsorship for professional development and memberships
* Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
* Mental health first aider support programme
* Cycle2work scheme
* Discounted Gym Membership
* Eye care voucher scheme
* Free flu vaccinations
* Employee social events and recognition activities throughout the year
* HP Employee discount programmes
* Mobile phone discounts
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy – no need to repeat your entire CV, we promise!
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