Teleperformance Ltd is seeking a Fraud/Complaints Contact Center Manager in Southend-on-Sea. The candidate will oversee day-to-day operations, manage a team, and ensure compliance with performance targets. Responsibilities include resolving customer complaints and mitigating fraud threats while collaborating with stakeholders. Strong leadership skills and prior experience in call center management are essential for enhancing customer experience and operational efficiency. The role offers flexibility in work location, either site-based or working from home.
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