Role: Counter Assistant (Counter Assistant)
Typical Schedule
30 hours per week
Monday to Friday: 11am to 5pm
Extra cover when required to support busy period or during holiday season including Saturday cover on occasions. You may also occasionally be asked to support a nearby branch owned by Wellbeing Pharmacy as part of the business needs.
The role cannot accommodate flexible or home-working.
Job Description:
We are looking for a pharmacy counter assistant with good customer service experience. Experience in pharmacy would be ideal but not essential. We can provide necessary training in the course of the probation period. We would like a self motivated individual with caring skills and a great attention to detail especially in terms of product lines, price, and cash handling over the counter.
As we are an NHS contracted pharmacy with public vaccination services, we would look for a responsible team member who takes to standard operating procedures well and knows to manage waiting customer expectation and occasional crowd.
The role also involves some lifting, prolonged standing up to serve the public and dealing with challenging or demanding behaviours from customers who require specific health support. Someone with patience and understanding of individuals with personal health issues and the ability to handle pressure in public.
Duties and Responsibilities:
* Handing out prescriptions and referring queries to trained colleagues and the pharmacist
* Facilitating sales of retail and OTC medication under supervision from trained colleagues, and using professional judgment to refer to more trainined colleagues.
* Retail stock display, keeping stock presentable and stock items ordered or listed for ordering. Also ensuring shelf-edge information including price details are correct or up-to-date.
* Ordering stock, consulting with trained colleagues on stock purchases, and booking in deliveries using .
* Handling cash and card payments including for NHS prescription charge with the public, as well as end-of-day and end-of-week report or consolidation.
* Perform general hygiene and infection control as per SOP ensuring the front of shop is presentable for customers.
* Undertaking training on health and safety, customers services, and counter assistant information including medicines handling and drug specifications.
* Answering the telephone from customers and other health or social care professionals ensuring to refer to trained colleagues issues outside your level of competency.
* Ensuring safe handling of spoken and printed confidential information or data, and maintaining discretion and respect to all customers and patients.
* Keeping to Wellbeing Pharmacy standard operating procedures and rules set by the NHS and other UK government regulations.
Primary Location :
Wellbeing Pharmacy, 5-7 Junction Place, Shottermill, Haslemere, Surrey GU27 1LE
Job Type: Part-time
Pay: £12.25 per hour
Application question(s):
* The role is for British national or those settled in the UK, do you have the right to work in the UK?
Work Location: In person
Reference ID: WP024-Counter Assistant