Cleaning Services Support Manager – Mitie Cleaning & Hygiene Services
Contract: Permanent
Type: Full Time
Hours: 40 hours per week (5 days over 7)
Location: Trinity Leeds, Albion Street, Leeds, West Yorkshire, England, LS1 5AT
Role Responsibilities
* Build strong relationships with contract clients and conduct audit inspections.
* Monitor performance against SLAs and cleaning specifications.
* Manage daily employee wages and ensure Health & Safety compliance.
* Manage daily cleaning operations on site.
* Follow statutory Fire and Safety regulations to mitigate risks.
* Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What We're Looking For
* Previous management experience in soft services/cleaning within facilities management.
* Excellent customer service and communication skills.
* Strong organisational and time‑management abilities.
* IT literacy, especially in Microsoft Office.
* Full UK clean driving licence (company car provided).
* IOSH Health & Safety qualification desirable.
What We Offer You
* Access to a virtual GP for you and your household.
* Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
* Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
* High‑street discounts on thousands of retailers, gyms and more via our MiDeals platform.
* Cycle‑to‑work scheme.
* Life cover: greater of your equivalent annual salary or a minimum of £10,000.
* Save‑as‑you‑earn scheme.
* Mitie Matching Share Plan (potential free shares).
* Mitie Stars recognition with cash prizes and a chance to win a top prize of £10,000.
* A wide selection of training and development resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments during the recruitment process, please let us know.
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