Administrator - must have Estate Agency experience with either legal or PA / Administration experience
Department: Legal Operations
Reporting to: Framework Manager
Office: Nottingham
Working Pattern: 9:00am - 5:00pm (1-hour lunch)
Hybrid Working: Hybrid - 2 days per week in the Nottingham office following completion of initial training
Fee Earner Location: Fee earners primarily based in other offices
Why is this role important and how does it fit into the team?
Reporting to the Framework Manager, the Framework Assistant provides proactive, high-level support to legal departments. The role takes ownership of managing allocated frameworks, associated client accounts, and service levels, ensuring that both internal and external client expectations are exceeded.
The Framework Assistant works closely with the framework team, fee earners, and central business teams, and will provide direct support to six fee earners, who are primarily based in other offices.
What does the role involve?
Reviewing framework agreements to document client-specific protocols and processes
Implementing frameworks, providing guidance and training to support teams where required, and carrying out ongoing monitoring
Collating information to ensure client account plans are accurate and maintained, including managing internal housekeeping tasks
Managing and submitting regular MI reports, coordinating responses across multiple departments
Producing reports to assess service levels, KPIs, and delivery against agreed measures
Ensuring client portals are kept up to date and all associated tasks are completed in line with client requirements
Understanding and managing revenue for key clients, supporting the Framework Revenue Assistant with billing processes and providing high-level revenue updates to clients, including processing rebates
Supporting the coordination of client audits
Acting as a framework point of contact, dealing with queries where appropriate and using initiative to deliver exceptional client service
Acting as a client point of contact when the client partner is unavailable, managing queries and providing high-quality service
Providing PA / Legal Secretary-style support to six fee earners, including diary management, document preparation, and coordination across offices
Attending internal and external meetings where appropriate, providing support and advice on framework requirements and responsibilities, and following up actions to ensure timely completion
Assisting with tender processes as required
Working unsupervised to draft and produce routine and confidential correspondence and documentation, responding proactively
Travelling to other offices as required
Undertaking any other duties appropriate to the level of the role
What technical skills and experience are required?
Essential (Must Have):
Real Estate experience
Previous experience in a PA or Legal Secretary capacity
Proven experience supporting six fee earners
Ability to analyse and interpret complex data, including contractual documentation
Experience using IT systems to generate, format, and edit reports
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