We are seeking an exceptionally experienced Property Manager to oversee a portfolio of high-end residential properties in Surrey. This is a hands-on, detail-driven position for a skilled professional who understands how to operate and maintain complex residences with premium materials, specialist finishes, and high expectations-and who can plan, procure, and supervise works to an exacting standard.
A construction background (or demonstrable experience managing high-value refurbishments and planned works) is highly desirable. Flexibility and extra-hours availability are strongly preferred to respond to urgent issues and coordinate works around property access and timelines.
Key responsibilities
* Oversee day-to-day operations and long-term maintenance planning across multiple luxury homes.
* Implement and manage planned preventative maintenance (PPM) schedules, inspections, and property standards.
* Source, vet, appoint, and manage specialist contractors and suppliers (bespoke joinery, stone/marble, high-end finishes, MEP, roofing, landscaping, AV/smart home).
* Project manage maintenance and refurbishment works: scope, tendering, budgeting, scheduling, on-site supervision, quality control, snagging, and final sign-off.
* Ensure correct care and management of high-value materials and finishes (protection, repair methods, specialist products).
* Maintain meticulous documentation: inventories, warranties, service logs, O&M manuals, contractor records, and photographic property files.
* Manage budgets and spend control: quotations, approvals, purchase orders, invoice validation, and value-for-money without compromising quality.
* Coordinate with household staff where applicable (cleaners, gardeners, security) and enforce clear standards and accountability.
* Provide clear owner/representative communication: updates, reporting, priorities, and rapid resolution of issues.
* Maintain discretion, confidentiality, and professional conduct at all times.
Essential requirements
* Significant proven experience managing high-end residential properties (prime private homes, estates, luxury portfolio management).
* Fluent English and Russian (minimum basic level) - mandatory.
* Demonstrable experience organising works in properties with expensive materials and high-spec finishes.
* Strong contractor management, with the ability to inspect, challenge, and ensure premium quality outcomes.
* Excellent organisation, prioritisation, and reporting capability across multiple sites.
* Extra-hours availability highly preferred (urgent issues, access windows, contractor scheduling).
* Full UK driving licence; comfortable travelling across Surrey (and occasionally into London if required).
Highly desirable
* Construction background (trade, site management, building surveying, engineering, or extensive high-end refurbishment delivery).
* Strong prime residential supplier network and knowledge of specialist trades.
* Experience with smart home/AV, security systems, HVAC, underfloor heating, and luxury appliance ecosystems.
* Relevant qualifications in property, construction, or facilities management (beneficial but not essential if experience is exceptional).
Role location & working pattern
Surrey, UK (travel between properties). Full-time role.