As a Service Engineer, you will play a key role in delivering high‑quality technical support and ensuring an excellent customer experience across the full lifecycle of solar inverter products. You will act as a trusted technical contact for installers, service partners, and internal teams, helping to maintain strong operational performance and customer satisfaction.
Key Responsibilities
- Provide technical troubleshooting support to installers and customers via phone, email, and digital channels.
- Offer remote commissioning support and guidance during system start‑ups.
- Work closely with international and local teams to resolve customer cases efficiently and professionally.
- Coordinate logistics for replacement units, including dispatch and return collection of equipment.
- Support the qualification, onboarding, and ongoing management of external service partners.
- Document all case details accurately using CRM tools and ensure clear records of actions taken.
- Deliver technical training to customers, partners, and internal colleagues where required.
- Identify recurring issues and opportunities to improve products, processes, and overall service quality.
- Gather customer feedback regularly to contribute to continuous improvement across the aftersales function.
Requirements
- Bachelor's degree or higher in a technical field - ideally electrical engineering, renewable energy, photovoltaic engineering, or similar.
- Fluent in Danish, with strong professional English communication skills.
- Solid understanding of technical requirements for PV systems, energy storage solutions, and inverters in residential, commercial, or utility settings.
