Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
Competitive salary plus fantastic benefits
Closing Date: 26th September 2025
Overview
Pennyhill Park and The Spa is recruiting for a Front Office Manager to lead Front Office by delivering the highest levels of service to all hotel guests and visitors. Co-ordinate all Front of House team functions and activities. To be a role model, motivate and lead the team. To champion the very highest levels of guest care to ensure we are creating happiness in amazing places.
Front Office Manager – Responsibilities
* Oversee and manage all Front of House departments (Guest Services, Nights & Switchboard) to ensure all guests receive the service required from a five star establishment and that team members create happiness in amazing places where possible
* Champion and raise awareness of guest profiling
* Ensure all systems, processes, and SOPs are up-to-date and are regularly reviewed
* Training and development of the team
* Work with the People & Development team to effectively recruit new team members
* Manage wage percentage with costed rosters
* To promote revenue awareness and maximise sales and upselling opportunities
* Act as a lobby host at key times
* Carry out Duty Management shifts as and when required
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
Pennyhill Park and The Spa, Bagshot, Surrey
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