A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. This is an ideal opportunity for someone with 2yrs’ experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service. If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career. Position details: * Working hours: 40hrs per week, Monday to Friday * Salary: £25,000 to £33,000 depending on experience * Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: * This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others. Key responsibilities: * Provide 1st & 2nd Line tech support to both customers & internal users * Troubleshoot & resolve issues related to hardware, software & networking * Escalate complex issues where necessary & follow up to resolution * Mentor & support junior staff, including apprentices * Maintain accurate documentation of tickets, systems & procedures * Support continuous improvement of IT systems & processes Experience & skills required: * Minimum 2yrs experience in a similar IT support / helpdesk role, with a strong technical knowledge of Windows environments & Office 365 * Basic networking understanding (routers, switches, VPNs etc) * Excellent communication skills & a customer-focused approach * Organised, reliable & proactive * Full UK driving licence & transport - Essemtial Desirable: * Relevant IT certifications (CompTIA, Microsoft, ITIL etc) * Previous experience mentoring or training junior team member