Overview
An exciting opportunity has arisen within the National and Specialist CAMHS Outpatient Service. We are seeking to recruit 1 full-time (37.5 hours) Patient Services Coordinators (PSC) / Administrator. We are looking for a well organised, motivated and committed PSC with excellent customer service skills to join our fast-paced team. Our team is based at the Michael Rutter Centre and are often the first point of contact for our young patients and families and they play a crucial role in supporting the National and Specialist CAMHS Outpatient clinical teams and senior administrators.
Role
As a Patient Services Coordinators (PSC) / Administrator, the successful candidate will become a core member of the Michael Rutter Centre Team. With the support and supervision of the Michael Rutter Centre Manager, the team supports essential day to day functions within the clinical area and the rest of the building. It is a patient facing role, which requires a professional but personable manner whilst interacting with patients, families, staff and visitors. You will be required to greet and register patients and accompanying guests, when they arrive for their appointment, direct them to one of the available waiting areas and inform the attending clinician that they have arrived. It is an extremely interactive role, which requires enthusiasm, good people skills and intuition. The team manage the clinic space and meeting rooms, allocating them to clinicians/teams to primarily carry out face to face appointments, virtual appointments, supervision sessions and team meetings. The Michael Rutter Centre is operational from 8:30am-6pm. Please note that the successful candidate will need to be flexible to cover Saturday Clinics when required. Full-Time (37.5 hours) on-site – The successful candidate will need to participate in a reception rota to cover:
* 8:30am – 4.30pm
* 9:00am – 5pm
* 10:00am-6:00pm
* And/or some Saturdays, as part of the core working hours/working pattern for this post.
Flexible working
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 08:30 to 18:00, giving you the very best of good work life balance. (This may include working early mornings, later evenings or Saturdays as part of the core working hours/working pattern for this post)
Location
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from Ruskin Park and the surrounding high-street. Michael Rutter Centre, Maudsley Hospital, DeCrespigny Park, off Denmark Hill, London, SE5 8AZ – accessible via De Crespigny Park – is located within the Maudsley Hospital site. (Due to move to the Pears Maudsley Children and Young People (PMCYP) at the Maudsley Hospital in late 2025/early 2026)
Patient Services Coordination / Administration – Responsibilities
* Provide reception duties: assist people in a helpful, diplomatic and tactful manner; screen and re-route calls; take clear, concise messages; deal with general enquiries.
* Maintain the reception area (replenishing leaflets, updating waiting area information boards).
* Oversee signing-in procedures for families and visitors and issue visitor cards as required.
* Allocate rooms on the online booking system for outpatient appointments and Seminar room bookings.
* Run weekly room booking reports for Advance Room booking, Group Bookings and Recurrent bookings.
* Update the Trust patient database system with appointment outcomes and verify/update patient/family contact details on arrival.
* Prioritise daily tasks and ongoing workloads, manage multiple tasks within agreed timescales, and maintain quality standards.
* Complete patient travel forms and photocopy tickets, receipts and proof of eligibility for fare reimbursement when required.
* Log work requests on the Trust Estates and Facilities Department online Planet FM system as required.
* Order stationery and follow up orders to ensure delivery and correct receipt of stock for the team.
* Compile a weekly list of pre-booked catering requests for meetings.
* Collect incoming post daily and distribute accordingly.
To provide administrative support to the N&S Outpatient Teams
* Format letters and reports.
* Send out correspondence via email/post.
* Photocopy letters and other documentation.
* Scan and upload documents onto the Trust patient database system.
* Assist with retrieval and compilation of patient correspondence for requests (e.g., Subject Access Requests).
* Assist with contacting families regarding appointment reminders.
* Assist with updating patient registration and consent forms on the Trust patient database system.
* Assist with preparing resources for parent group leader groups.
* Man the team’s mobile and take messages when required.
Service Requirements
* Provide cover for colleagues within CAMHS sites as required.
* Provide reception cover for early, late or weekend clinics as required.
* Attend and actively participate in administration team meetings to continually review systems for good practice.
* Be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion.
* Assist in service user feedback and PPI.
* Carry out regular audit checks throughout the building.
* May be required to work outside of core hours in line with service need.
Personal Development
* Participate in development and training identified through appraisal and supervision processes.
* Attend and participate in mandatory training.
* Assist with the induction of new staff.
Other
* Ensure all duties are carried out in line with Trust policy.
* Carry out other duties appropriate to the grade as required (e.g., petty cash).
This advert closes on Monday 22 Sep 2025
#J-18808-Ljbffr