Planning Hub Planner
Redhill
£27,609 - £29,000
Part of the Pennon Group, SES Water is a local water company dedicated to providing high-quality water and exceptional service to our customers. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
About the Role:
Providing planning and scheduling services to the SES Water repair and maintenance function, you will work collaboratively with other departments, our direct field teams and our third-party contractors to assist in the resolution of all operational and customer issues. You make decisions, prioritise your own workload and collaborate with teams across the business to schedule repair and maintenance activities with minimal disruption to our customers. You will be the expert in your area and provide specialist support to Network Customer Service Advisors regarding repair and maintenance works and re-instatement works.
What Youll be Doing:
You will work as part of a small team within the wider operational team to:
Plan and schedule repair and maintenance works
Support functions across the business in resolving their queries
Respond to customer enquiries relating to Repair and Maintenance function
Coordinate and communicate with internal service providers and contracted service providers to deliver repair and maintenance works
Support the operational business in the event of any incident that impacts on customer water supplies, communicating with and advising customers to keep them informed
Work with the Customer Relations team to support with the resolution of customer complaints
What we are Looking For:
You will already be experienced in dealing with customers over the telephone and have worked within a planning and scheduling role previously.
You can communicate clearly and effectively both verbally and in written communications and should be able to build rapport with customers and colleagues alike.
You are confident in re-prioritising your own workload and making effective decisions within set processes
Calm under pressure, you can react to changing business and customer and customer requirements
Whats in it for You?
SES Water value our employees wellbeing and have created a package to care for both your financial and personal wellbeing:
For your Financial Wellbeing:
Salary of up to £29,000 depending upon experience
Employer contribution up to 10% on our Group Personal Pension Plan
Life assurance
Company bonus scheme
Salary Finance: Financial education, loans and savings
On site garage with service discount
For your Personal Wellbeing:
25 days annual leave which will increase to 27 days with length of service
Health care Cash back scheme and Surgical Choices
Aqualibrium - On site Mental Health First-Aiders and free annual health checks
Confidential crisis support, counselling and legal advice
One day paid volunteering a year
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
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