Digital Performance Analyst - Leeds Customer Insight Analyst
Leeds, Thorpe Park, Hybrid working.
We're on a mission to make credit work better for all.
We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we're one of the best places to work in the UK. Join us, and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. As our Customer Insight Analyst, you will help the marketing department understand the effectiveness and efficiency of the digital channels, through both quantitative data analysis and qualitative insight. Provide initiative performance MI and insight understanding the outcome and providing recommendations
Be responsible for deep-dive analysis into customer behaviour through the digital channels and provide recommendations on next steps to improve efficiency and/or effectiveness
Understand customers' needs and preferences through market research, internal data and/or external products to deliver thought leading insight and improvements into marketing segmentation
Provide and create insight through our customer experience software platform, fitting both project and customer needs
Provide insight (both externally and internally) into the changes within our customer base through our own or external data sources
Degree in a quantitative discipline with significant coursework in statistics, econometrics, or an allied field (essential)
Direct experience of numerical programming (using, e.g., Python, R, SAS) and database programming (using, e.g., SQL Server and/or Azure SQL, SAS)
Direct experience in data visualisation (e.g. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. A competitive salary.
~ A discretionary annual bonus for a job well done.
~3% flexible benefits; Whether this is extra holiday or dental cover there will be something for you.
~ We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park.
~ Free parking when you are in the office and when working from home, you'll be fully equipped with everything you'll need to be successful.
~28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
~ Life assurance.
~ A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
~ Wellbeing support and a programme of webinars and classes geared towards mindfulness.
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.