This job is with Superdrug, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Join Superdrug Head Office- Make a Real Difference Every Day!
Location:
Hours: 37.5 | 07:00 to 15:30 and 14:00 - 22:30when crossing over, 5 days on site in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the excitingbit... A day includes:
Job Title: Facial Recognition Intelligence Operator (Centralised Support)
Location: [Head Office / Remote Operations Centre]
Reports To: Loss Prevention Manager / Security Operations Lead
Job Purpose:
Tomanage the centralised operation for Facial Recognition.
Flexibility will be required from the candidates, as this function will grow, with more responsibilities to be covered.
KeyAccountabilities:
Ensure data privacy is respected and always maintained
Operate the FRT system and associated equipment following the standard operating procedures and DPIA
Operate remote access CCTV following the standard operating procedures and DPIA
Provide support and advice to stores on the system
Verify Incident Reports and edit if required to match the events witnessed on CCTV
Form appropriate working relationships with Operations/Security department
Maintaining accurate record keeping of data and logs while using the FRT process
Ensuring equipment is working properly and report any faults immediately
Adhering to and upholding company policies and procedures related to security and confidentiality
Monitor / reply / flag to senior leadership any correspondence from the customer facial recognition enquiry email account
RoleOverview
Weare seeking a detail-oriented and security-conscious Facial RecognitionIntelligence Operator to support our business-wide loss prevention strategy.This centralised role is responsible for managing the company's facialrecognition watchlist, ensuring only verified and relevant incidents are added.The successful candidate will review incident reports submitted by stores,verify details using remote CCTV access and or Body camera footage, andmaintain an accurate and compliant suspect database.
KeyResponsibilities
Receive and review incident reports submitted by retail stores relating to theft, fraud, Violence and aggression and or other security concerns.
Access and monitor remote CCTV footage to verify incidents and confirm suspect identity prior to any watch list addition.
Ensure all suspect data added to the facial recognition system is accurate, relevant, and compliant with legal and ethical standards (e.g. GDPR, company data protection policies).
Maintain clear, organised records of all verified incidents, including supporting evidence and decision rationale.
Communicate with store teams to request further information or clarification where required.
Monitor system performance and escalate any technical issues or anomalies to the appropriate team.
Contribute to incident trend analysis and reporting to support wider loss prevention strategy.
Always maintain strict confidentiality and data security standards.
Skills& Experience
Previous experience in security operations, CCTV monitoring, or retail loss prevention is desirable.
Strong attention to detail with the ability to verify and assess video evidence objectively.
Excellent organisational and record-keeping skills.
Strong communication skills to liaise effectively with both store teams and central operations.
Familiarity with data protection regulations (GDPR, CCTV Code of Practice) and ethical handling of personal data.
Ability to work independently, with a high degree of accountability and discretion.
Strong Microsoft skills, Teams, Excel etc
A good understanding of IP networks, including configuration, trouble shooting and maintenance
A good understanding of CCTV NVR / DVR remote configuration, trouble shooting and maintenance
KeyAttributes
Integrity and professionalism.
Vigilance and an investigative mindset.
Calm and methodical decision-making.
Commitment to accuracy and compliance.
Here's what's in it for you:
33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Company pension matching and bonus
We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
Unrivalled Learning and Development programmes
Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
Come and be part of something special!
For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/