Service Desk Analyst - 1st Line IT Support 3 - 6 Month Contract Full time hours, Mon - Fri Market day rate Inside IR35 via Umbrella - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) This is a superb opening to join our leading financial service client, working at their impressive HQ site in Warwickshire 1 day per week. Please disclose your permanent residence when applying. Candidates must live within commuting distance of Warwickshire. Applications with no location will not be considered. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desi...