Payments Assistant Location: County Hall, West Bridgford – Nottingham (NG2) Hours: 37 hours per week, Monday to Friday Pay Rate: £13.26 per hour Contract: Temporary (minimum 6 months) – may be extended or made permanent based on business need Team Size: 6 Purpose of the Role The Payments Assistant provides essential financial and administrative support within the team, ensuring that all payments are processed accurately and efficiently. The role requires a high level of attention to detail, organisational skills, and the ability to manage multiple systems and tasks simultaneously. Working Arrangements * Training Period: The successful candidate will be based at County Hall, West Bridgford (Nottingham) for the first 3–6 months while training. * Hybrid Working: Once fully trained and competent, hybrid working will be introduced. The postholder will be required to attend the office once or twice per week, or as required by the business. * Hours: * During training: Start between 8:30–9:00 a.m. * Once fully trained: Start between 8:00–9:00 a.m., finish between 4:00–5:00 p.m. * On-site parking is available, and there is a bus stop directly outside the building. Key Responsibilities * Process and verify payments accurately and in accordance with financial procedures. * Reconcile payment information and resolve any discrepancies promptly. * Maintain accurate records and ensure compliance with financial controls and audit requirements. * Use multiple internal systems and Microsoft Office applications daily to process and track payments. * Respond to payment-related queries from internal departments and external stakeholders in a professional and timely manner. * Support the wider team with administrative and financial tasks as required. * Contribute to maintaining a smooth and efficient payment service within the team. Essential Skills and Experience * Strong numeracy and accuracy skills with attention to detail. * Excellent organisational skills and the ability to plan and prioritise workloads effectively. * Confident IT skills, including proficiency in Microsoft Office (Excel, Outlook, Word). * Ability to learn and work across multiple digital systems. * Strong communication and interpersonal skills – able to work effectively as part of a small, supportive team. * Reliable, proactive, and adaptable approach to work. Desirable Skills * Previous experience in finance, payments, or administrative support roles. * Knowledge of financial systems and procedures