Overview
Grace Academy Coventry, part of the Tove Learning Trust, is looking for an enthusiastic and motivated IT Support Apprentice to join their team. This is a hands-on apprenticeship to gain practical experience supporting IT systems within a busy secondary school while working towards a recognised IT qualification. You will be mentored by the IT Services Manager and IT Technician, developing technical skills while helping staff and students use technology effectively across the school. Grace Academy Coventry is a thriving secondary academy with around 1,065 students and 130 staff. As part of the apprenticeship, structured training is delivered by Baltic Apprenticeships, including two-day training blocks every 4-6 weeks, alongside hands-on experience in the workplace. You will work towards a Level 3 Information Communications Technician qualification, delivered by Baltic Apprentacheships. Join Grace Academy Coventry and become part of the Tove Learning Trust family, supporting technology that helps students learn and succeed.
A Typical Day in the Job
* Managing the IT helpdesk by logging, updating and prioritising support tickets
* Supporting asset management, including auditing, replacing and relocating IT equipment
* Assisting users with Wi-Fi connections, access points and web-based applications
* Supporting teaching staff and students with ICT-based learning activities
* Installing and updating hardware and software across school devices
* Supporting maintenance of printers, AV equipment, CCTV systems and peripherals
* Creating and maintaining technical documentation and user guides
* Assisting with system monitoring and automation tasks where required
* Supporting compliance with GDPR, safeguarding and IT security policies
* Helping with IT setup for school events such as parents\' evenings and open events
Requirements
* A genuine interest in IT and technology
* Basic knowledge of Microsoft Office (Word and Excel)
* Basic understanding of how IT systems support organisations such as schools
* Strong written and verbal communication skills
* Good organisational and time management skills
* Ability to prioritise tasks and manage workload
* Grade 4 in GCSE Maths & Grade 5 in GCSE English. You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
* £7.55 per hour (increasing each April in line with National Minimum Wage).
* Apprentices aged 19+ will move to the National Minimum Wage after one year.
* 37 hours per week, term-time only (39 weeks per year) Monday - Thursday: 8:00am - 4:00pm, Friday: 8:00am - 3:30pm (30-minute break daily)
* 26 days annual leave plus bank holidays
* Medicash health plan
* Access to counselling services
* On-site gym membership (£10 per month) including access to a swimming pool
* Christmas shutdown period
* Cash reward scheme
Training and Progression
This apprenticeship provides hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. Training is 100% online, including real-time classes with trainers and self-paced courses created by industry specialists. The Level 3 apprenticeship is delivered by Baltic Apprenticeships and leads to a Level 3 Information Communications Technician qualification. The programme is based full-time with an employer and will be complemented by a workplace mentor and team support.
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