Clinical Services Administrator
Bank of England | Admin | Permanent | Part Time
Up to £28,808 Pro Rata
24 Hours per week (8hr shifts - Monday, Tuesday and Thursday ranging from 08:00-19:00)
This is your chance to step into Nuffield's multi-service corporate site.
We are looking for a Patient Concierge to help meet the demands of our highly utilised clinic and to help maintain delivery of the outstanding service provided.
The post is part-time and is based at a corporate onsite location in City of London, within easy walking distance of Bank, Liverpool Street and Moorgate. It is one of only a few fully integrated onsite clinics offering the full range of clinical services.
About the Role
1. Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner.
2. Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes, interacting with clients and other stakeholders in a professional and courteous manner.
3. Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services. The successful candidates will become competent with our latest patient concierge service, which enables patients to book in at Nuffield Health hospitals directly.
4. The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
5. Referral follow-up via outbound calls to offer clients appropriate treatment at Nuffield Health.
6. - Ensuring full case management of patient data, that IT systems are accurate and detailed, and the customer journey is at the forethought of all actions.
7. Efficient handling of complaints, queries and feedback.
8. Adhere to data protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
9. Manage internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.
10. Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
11. Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.
Educational Qualifications – Desirable:
12. (Training, Professional memberships, Accreditations)
13. NVQ Level 2 in Business and Administration or equivalent
Or
14. GCSE English and Maths or equivalent qualification
15. Educated to A-level or equivalent.
16. Experience, Knowledge & Expertise – Desirable
17. Good IT and Key Board Skills
18. Good communication/interpersonal skills
19. Experience of working in a customer facing environment
20. Knowledge and understanding of clinical terminology
21. Demonstrable relevant experience working within a health care environment
Role Specific Competencies
22. Computer literate to a basic level with Word, Outlook and Excel packages.
23. Exemplary customer service skills.
24. Excellent time management skills.
25. Excellent communication skills.
26. Self-motivated, with the ability to work on own initiative.
27. Good team player.
28. Takes ownership of all allocated tasks.
29. Excellent planning and organisational skills, and capable of working to stringent deadlines.
30. Well-presented and professional in appearance.
31. High level of interpersonal skills and personal drive.
Helping you feel good.
We want you to love coming to work, feeling healthy,happyand valued.That’swhywe’vedeveloped a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle,healthand fitness wellbeing rewards, such as free gym membership, health assessments, retaildiscountsand pension options. At Nuffield Health, we take care ofwhat’simportant to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So,it’sa good ideato apply right away to ensureyou’reconsidered for this role.
It starts with you.