General Duties
Technical assistance of our products and systems generally as follows, both on site and phone/email support:
* As per customer/sales staff requests.
* As per received enquiries provided by others.
* Consultant specified projects in conjunction with our sales staff.
* As per requests from distributors.
* To assist other engineers and / or service partners.
Specific Tasks
* Provide telephone, email and site support for our systems and products.
* Provide telephone, email and site support for GIH systems and products.
* In the case of GIH products, provide assistance to our spare parts staff to facilitate ordering of the spare parts with the relevant factory.
* This role will require site or customer visits:
o To assist sales staff with customer technical support.
o Commissioning of our systems and products.
o Technical assistance, including troubleshooting, installation / configuration support.
* Liaise with EU factories, Japan and Germany as required.
* Keep an accessible database of technical literature, including service, technical, spare parts, operational and installation manuals.
* Create product technical comparisons as required.
* Attend external training as required e.g. factory or elsewhere.
* Complete questionnaires in the research and development of new products.
* Assist keeping the training rooms and equipment up to date with new models.
* Assist with training videos, ideas, material and taking part.
* Process and investigate returned units and accessories / spare parts, including troubleshooting on refrigerant circuit or electronic circuit, by completing diagnostic work and building rigs.
* Rework and inspect units at our warehouses.
* Know how to safely handle all hazardous substances, including, refrigerant, oil and cleaning chemicals, disposing of them correctly.
* Any other reasonable tasks the company requires you to undertake.
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