CloudHQ is a global leader in hyperscale data center solutions, delivering secure, high-performance, and highly reliable facilities for some of the world’s largest technology companies - we foster a culture of precision, safety, and operational excellence.
Role Overview
This IT Technician/Engineer is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions
Responsibilities
* Provide IT support to internal users and contractors across the data center organization, covering Level 1–3 issues as required.
* Manage and resolve tickets via the company’s IT service management/ticketing system, ensuring timely updates and clear communication with end-users.
* Install, configure, and maintain end-user devices (laptops, mobile devices) in a Microsoft Windows environment.
* Support Microsoft 365 applications (Outlook, Teams, OneDrive) and troubleshoot related issues.
* Manage and support BOX (file system) for users globally.
* Manage and support Azure cloud services, including identity management with Microsoft Entra ID (Azure AD).
* Deploy, configure, and monitor mobile device management (MDM) solutions (e.g., Intune or equivalent).
* Ensure compliance with GDPR and company security policies in all IT operations.
* Provide onboarding and offboarding IT support for employees and contractors (accounts, permissions, devices).
* Maintain accurate IT documentation, asset inventory, and configuration records.
* Escalate complex technical issues to senior engineers or vendors when needed.
* Collaborate with network, security, and data center operations teams on cross-functional issues.
* Participate in IT projects such as software rollouts, upgrades, or infrastructure improvements.
* Deliver user training and guidance to improve IT literacy across the organization.
Required Knowledge/Skills/Abilities
* Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
* Experience with Microsoft Office 365, Active Directory, Remote Desktop support systems
* Strong communication skills with excellent customer service orientation
* Working knowledge of the General Data Protection Regulation (GDPR)
* Ability to prioritize, multi-task, and be self-motivated
* Availability for on-call support and the occasional weekend or after-hours support
Education & Background
* 1-3 years of technical support experience
* Education: Bachelor’s Degree – IT, highly preferred
* Cisco hardware, Exchange, and cloud environments is highly desired
Why CloudHQ
At CloudHQ, you will work at the forefront of global digital infrastructure development, delivering some of the most advanced hyperscale data centers in the world. This role offers the opportunity to shape technical standards, influence major capital projects, and play a key leadership role in CloudHQ’s continued growth across EMEA.
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