Overview
We are seeking a highly motivated and organised AGRICULTURAL MACHINERY TECHNICIAN to join our dynamic team at our COCKERMOUTH Country Store and Machinery Depot. This exciting opportunity is ideal for someone passionate about serving and supporting the Rural and Agricultural industry and who thrives in a fast-paced environment and is eager to play a key role in delivering industry-leading service to our valued customers alongside an established team.
Responsibilities
* Providing hands-on technical support in a busy workshop and out in the field.
* Working closely with the Workshop Foreman to ensure smooth operations and top-tier service.
* Taking ownership of the Customer Care process, keeping our customers engaged and satisfied.
* Ensuring Dealer Standards are met and maintaining a clean, efficient workspace.
* Supporting the Workshop Manager in achieving targets and identifying new opportunities.
* Collaborating with the Parts Department, sales team, and other branches to keep everything running like clockwork.
* Diagnosing and repairing complex faults in machinery and equipment.
* Performing pre-delivery inspections, scheduled maintenance, and safety checks.
* Preparing and assembling equipment for repair or installation.
* Maintaining and repairing hydraulic and electrical systems.
* Compiling repair proposals and delivering cost-effective solutions.
* Handing over machinery to customers with confidence and clarity.
* Adherence to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
* Ensuring that all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, and NOPS assurance schemes.
Qualifications
* A strong technical background in agricultural machinery, power tools or similar agricultural equipment.
* A proactive, solutions-focused mindset with a passion for customer service.
* Excellent communication skills and the ability to work well across departments.
* A team player who is just as comfortable in the workshop as they are on the farm.
* Excellent customer service skills, with an appreciation for our customer base.
* Has an organised approach to work and able to work using own initiative.
* Knowledge of Agriculture.
* Adopts a flexible approach to work and willing to take on additional responsibilities.
* Team player, with a genuine interest in helping others.
* Holds a full UK driving licence.
Desirable
* Confident and competent user of Microsoft applications systems and fully IT literate.
* Previous experience of using CRM, IBCOS or similar software.
Benefits
* As part of The Billington Group, we offer a wide range of employee benefits including:
* An attractive salary package.
* Annual salary reviews in September each year.
* A minimum of 25 days annual leave.
* Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
* Your Health Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
* Sick pay: Generous company sick pay entitlement.
* Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
* Your Lifestyle Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
* Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
* Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover or add critical illness cover, at preferential rates.
* My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
* Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
* Your Future Pension: Enrolment into the Company pension scheme after 3 months of employment.
* Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal scheme.
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