Overview
We are seeking a highly motivated and organised AGRICULTURAL MACHINERY TECHNICIAN to join our dynamic team at our COCKERMOUTH Country Store and Machinery Depot. This exciting opportunity is ideal for someone passionate about serving and supporting the Rural and Agricultural industry and who thrives in a fast-paced environment and is eager to play a key role in delivering industry-leading service to our valued customers alongside an established team.
ABOUT US: Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across diverse backgrounds to work across our retail, feed, machinery, fuel, and central support divisions. Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
The Job
* Providing hands-on technical support in a busy workshop and out in the field.
* Working closely with the Workshop Foreman to ensure smooth operations and top-tier service.
* Taking ownership of the Customer Care process, keeping our customers engaged and satisfied.
* Ensuring Dealer Standards are met and maintaining a clean, efficient workspace.
* Supporting the Workshop Manager in achieving targets and identifying new opportunities.
* Collaborating with the Parts Department, sales team, and other branches to keep everything running like clockwork.
* Diagnosing and repairing complex faults in machinery and equipment.
* Performing pre-delivery inspections, scheduled maintenance, and safety checks.
* Preparing and assembling equipment for repair or installation.
* Maintaining and repairing hydraulic and electrical systems.
* Compiling repair proposals and delivering cost-effective solutions.
* Handing over machinery to customers with confidence and clarity.
* Adherence to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
* Ensuring that all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, & NOPS assurance schemes.
Note: A strong technical background in agricultural machinery, power tools or similar agricultural equipment, a proactive, solutions-focused mindset with a passion for customer service, and excellent communication skills are essential.
Qualifications
* Holds a full UK driving licence.
* Knowledge of Agriculture.
* Adopts a flexible approach to work and willing to take on additional responsibilities.
* Team player with an organised approach to work and the ability to work using own initiative.
* Excellent customer service skills, with an appreciation for our customer base.
* Excellent communication skills and the ability to work well across departments.
* A proactive, solutions-focused mindset with a passion for customer service.
* Desirable: Confident and competent user of Microsoft applications systems and fully IT literate. Previous experience of using CRM, IBCOS or similar software.
Benefits
* An attractive salary package.
* Annual salary reviews in September each year.
* A minimum of 25 days annual leave.
* Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
* Your Health: Health Assured (Employee Assistance Programme), sick pay, and Health Cash Plan.
* Your Lifestyle: Staff Discount, Cycle to work scheme, Flexible life assurance and critical illness cover, My Savings Hub, salary finance benefits.
* Your Future: Pension enrolment after 3 months of employment, and training & development opportunities identified through annual appraisal.
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