Hours: PART TIME 30 hours per week, 09:30am – 16:00pm worked over a 5-day rota with some weekend working on a 5-week rota.
Salary Range: £26,343 FTE based on 37 hours per week. PRO RATA for 30 hours per week £21,360
Reporting Arrangements: Working as a part of the AUKS HDS Team and Reporting to the nominated AUKS HDS Team Lead
Contract: Contract subject to 6 months probationary period
Location: Based at Stepping Hill Hospital Integrated Transfer Team, or other designated Discharge to Assess (D2A) settings with the NHS Integrated Care Business group and mainly required to be on-site at Stepping Hill Hospital or other designated site; will include some working across the Stockport community as required to support discharge. Some home-based working may be required in specific and limited circumstances.
The Role
Core Purpose: Working as part of the HDS team to contribute to and in close collaboration with the NHS Integrated Care Business staff team and other partners and stakeholders within the system.
Age UK Stockport Hospital Discharge Support Team operates with a 'Home First' approach and offers support where required to Stockport residents being discharged across Hospital Discharge Pathways 0-3.
Pathway 0 - Patient discharged home without statutory support
Pathway 1 - Patient discharged home with a package of care +/ homed based therapy
Pathway 2- Patient requires a STP and /or rehab in a bedded setting
Pathway 3 - Patient requires 24/7 placement in a care home setting (residential/nursing)
A Home First Approach is providing people with support at home or intermediate care. Wherever possible, people should also be supported to return to their home for assessment, thinking about what intervention could support this person to be at home safe and live well.
Main Role: To work positively to provide appropriate services to those Stockport Residents who are being discharged from Hospital. The Service is focused on supporting predominately older adults who are discharged in accordance with NHS Discharge to Assess model across pathways 0-3 with either discharge or urgent step-up requirements.
Key Tasks: To work as part of the team to deliver meaningful client and service outcomes, within the remit of the contract specifications and requirements and current Hospital Discharge policy, as updated from time to time.
The key aspects of the role, include:
* Always working within the Home First Ethos
* Working flexibly and collaboratively in positive partnership with internal and external stakeholders, individuals, agencies, and services for the best outcomes for the person and Service
* Delivering a professional quality service, using encouragement and communication methods as appropriate to ensure that where possible people's desired outcomes are achieved at the earliest point. This may include providing:
* Relevant and appropriate information, advice and support to people over the telephone and through face-to-face contact in a range of venues including, hospital wards, discharge to assess settings in the community and people's homes. Where possible encouraging self-support and the use of web-based opportunities and solutions.
* Respectful person led support to each person within a framework of a strength-based approach and positive risk taking and where necessary, appropriate referral and signposting
* Practical service delivery (for example shopping for discharge, environmental assessments at persons own property. Supporting return home etc.)
Responsibilities
* To prioritize own workload, working closely and positively with the Team Lead/s to ensure the smooth and effective delivery of the Service.
* Collect and record information and data and to undertake monitoring, and evaluation as required to support required reporting
* Contribute to the requirement to maintain comprehensive information, knowledge, and intelligence in respect of the Pathway 2 & 3 market capacity and availability.
* Flexibility to be able to work across all pathways where demand requires - especially in times of high escalation in the Trust
* Liaise positively, with the statutory, private and voluntary sector as associated with the service. Understand the current issues and requirements generally and specifically regarding hospital discharge.
* Assist with maintaining appropriate administrative systems and records to ensure a quality and effective operational service.
* Gather and collate statistical and other information and data as and when required and contribute to regular reporting on outcomes, statistics, and case studies
* Undertake Patient Experience Reviews / Feedback Reviews
* Participate in the requirements to meet with Care Home key staff twice yearly as a minimum, and new home manager at their earliest opportunity
* Assist with the effective promotion of the Service through voluntary and community sector networks, health and social care services and other services as required.
* Attend and participate in relevant conferences, meetings and training events or other meetings as required in line with the scope of the role.
* To be aware of all Age UK Stockport activities and always positively represent Age UK Stockport
* To ensure that all work is undertaken in accordance with the aims and values of the agencies involved and in accordance with all relevant policies
* To carry out such other duties as the Chief Executive or Senior Leadership Team may reasonably require in line with the role
Strengths
* Being committed to personal growth, learning and development
* Communicating effectively, confidently and diplomatically with a broad range of contacts internally and externally including relatives and professionals
* Having an enthusiastic and good-humoured approach, being positive and work constructively as part of the teams
* Self-motivating, resilient and flexible approach
* Able to work well in a pressurised and busy environment
* Excellent organisational skills
* Ability of delivering quality service with tight timescales whilst working under pressure; including the ability to reprioritize work when required, for example when the Hospital is in escalation.
* Ability to manage case load and prioritize workload without close supervision
* Ability to work effectively in situations of conflict with integrity and diplomacy
* Ability to represent people's views and wishes
* Solution focused with ability to problem solve
* Ability to work within a positive risk-taking service environment
* Self-motivated, enthusiastic with a committed and "can do" attitude
* Ability to work effectively as part of a team
* Positive attitude to older people and ageing
* Commitment to equality and diversity and to working compliantly with legal and policy requirements
* Ability to travel independently to meet the demands of the service
Requirements - The HDS Practitioner must have:
* Good level of general education and literacy and numeracy
* Reasonable level of IT competency and confident in the use of IT and web based and mobile technology
* Knowledge of a range of services and benefits, entitlements, opportunities for vulnerable / older people
* Knowledge and understanding of the key issues in the provision of Residential and Nursing care for older people including offers and support to those that use the service.
Experience in health and / or social work and in:
* working with people who are vulnerable and / or in vulnerable situations and their families; recognising this is often a period of stress and challenge and being able to respond compassionately whilst still supporting discharge.
* multi-agency work across all sectors and working professionally and collaboratively with colleagues and external partners
* working positively in a Hospital environment and comfortable undertaking home visiting
* using person led, strength-based approaches to support people through life changes
* project work including monitoring, reporting and working to deadlines
* working compliantly with confidentiality, GDPR, health and safety and safeguarding policies
AUKS Under Pinning Values: All workers work in alignment with our Core Values at all times and in all respects; that is internally in the way we behave to each other as well as externally with all our clients, partners and other contacts.
CONNECTED … Working with respect for all in a fair and equitable manner, and together with others in the local community.
CONFIDENT … Confident in our integrity and our effectiveness; working with a positive, bold and supportive approach.
CREATIVE ... Adaptable, innovative, and resourceful; solution and outcome focused.
In addition, all staff work in an holistic way and with a strength-based approach to all people and situations.
Employee Benefits
You will be rewarded with knowing that you have been part of a committed team that has helped change people's lives, and supported with comprehensive polices for quality operations, effective health and safety, and an active commitment to environmental issues and social value activities.
You will also receive some great direct benefits:
* 25 Days Leave plus bank holidays (rising with extended service)
* Flexible & Hybrid working options where the role permits
* Occupational sickness pay, maternity, paternity and adoption leave policies
* Access to auto enrolment Pension Scheme
* Continuous Professional Development Opportunities including a range of Training options
* Wellbeing policies, support & benefits
* Environmental Policies and plans
Application Process: To arrange to discuss the role please contact Hazel Batty at
Job Type: Part-time
Pay: £21,360.00 per year
Expected hours: 30 per week
Benefits:
* Company pension
* Free parking
* On-site parking
Application question(s):
* Please provide an email address that we can use to contact you in the case that we would like to invite you to interview for the role
Work Location: In person