This is a great opportunity to join a fast growing award-winning social value driven business. They offer a customer first way of working, and also create a diverse and inclusive workplace, encouraging their employees to grow and achieve through support and shared values.
* JOB PURPOSE
The postholder will play a key role in supporting the smooth, day-to-day running of the business, with particular focus on the administrative aspects of all projects and the occasional provision of high-quality PA support to two Directors.
The role requires exceptional organisational skills, a proactive approach, and the ability to manage multiple priorities with discretion and professionalism. The postholder will provide exemplary customer service, liaising confidently with clients, stakeholders, and colleagues. Experience in customer-facing roles, including the use of booking and CRM systems, is essential.
* KEY RESPONSIBILITIES
Administrative & Project Support
* Maintain accurate and detailed records of all interactions with clients, partners, and stakeholders.
* Arrange assessments by liaising with potential customers and Assessors, ensuring eligibility criteria are met.
* Respond promptly and professionally to emails, telephone calls, and written correspondence; take and relay messages as required.
* Ensure all files and documentation are stored and maintained appropriately to provide a clear audit trail.
* Provide clear, accurate advice and support to householders.
* Work collaboratively with the team to ensure all organisational targets are met.
* Handle complaints with tact, diplomacy, and a solutions-focused approach.
PA Duties for Directors (Occasional Duties)
* Manage diaries for two Directors, including scheduling meetings, appointments, and travel arrangements.
* Manage email inbox of both directors, highlighting priorities and responding where possible.
* Prepare agendas, take minutes, and follow up on actions from meetings as directed.
* Manage confidential and sensitive information with the highest level of discretion.
* Coordinate external and internal engagements, ensuring Directors are fully briefed and equipped.
3. KNOWLEDGE & EXPERIENCE:
The Administration Assistant Will
* be exceptionally customer focussed with an outstanding telephone manner
* be willing to learn and have a keen interest in housing and/or the environment
* have demonstrable experience of administration, ideally with a project-based dimension;
* have excellent time management and organisational skills
* have good verbal and written communication skills
* have strong IT skills with experience of Bookings, Word, Excel and PowerPoint and CRM systems such as HubSpot.
* confidently function independently and be part of a team
* have initiative and provide solutions
* always go the extra mile
* be self-motivated and committed to the companys success
* have the ability to manage conflicting priorities
Benefits
* Competitive salary.
* Paid wellbeing hour every week.
* 25 days of holiday (plus Bank Holidays).
* Company pension scheme.
* Occupational sick pay.
* Enhanced Wellbeing initiatives.
* Free tea and coffee in the office.
* Frequent team days and social activities.
* Opportunity for career progression and training.
* A unique opportunity to contribute to a socially focused business that is making a positive difference.
* Paid unlimited volunteering days.
This is a great opportunity to join a fast growing award-winning social value driven business. They offer a customer first way of working, and also create a diverse and inclusive workplace, encouraging their employees to grow and achieve through support and shared values.
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