Role: Helpdesk Operator
Location: Warwick, CV34 6TE
Hours: 37 hours per week | between 08:00 and 16:30 Monday to Thursday and 08:00 - 13:00 Friday
Salary: between £25,000 and £29,000 pa DOE
Are you a customer‑focused IT problem‑solver who enjoys helping people every day? We’re looking for a Helpdesk Operator to join our IT team in Warwick, delivering first‑class first‑line support and keeping our colleagues connected, productive, and supported. This is a hands‑on role at the heart of the business, where no two days are the same and your work makes a real difference.
What You’ll Do
* Provide first‑line IT support, managing and resolving service desk tickets with a clear focus on user experience and timely resolution.
* Support and maintain desktops, laptops, network‑connected devices, and core business systems.
* Log, prioritise, progress, and document incidents and requests accurately within the service desk.
* Work with third‑party suppliers and elevate to 2nd/3rd line support when required.
* Install, configure, and maintain hardware and software in line with IT standards and procedures.
* Create and maintain IT documentation and user training materials, helping colleagues get the most from their technology.
* Support IT projects and administration tasks as needed, including on‑site support across Warwick locations.
What We’re Looking For
* Experience in a service desk or first‑line IT support role, with strong knowledge of Microsoft desktop operating systems and applications.
* Confident troubleshooting skills, with the ability to prioritise, multitask, and resolve issues efficiently.
* Excellent communication skills, particularly over the phone, with a friendly and professional approach.
* Experience creating or maintaining IT documentation and delivering user guidance or training.
* A proactive, self‑motivated attitude with a genuine desire to help others.
* IT‑related qualifications or equivalent experience (ITIL, Microsoft certifications, ServiceNow or Intune experience are desirable).
* Flexibility to travel between local sites and work occasional out‑of‑hours or overtime when required.
Why You’ll Love Working Here
* 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
* Enhanced Pension Scheme and DIS Benefit: the company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
* Employee Assistance Programme: Access a 24‑hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
* Health Shield Medical Cash Plan: All employees receive membership to a company‑funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X‑rays, and MRI scans.
* GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on‑demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
* Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
* Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
* Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
* Occupational Health Support and Health Surveillance: Ensure your well‑being with comprehensive occupational health support.
* My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
* Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for this vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure your unique skills and talents are recognised and valued.
We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
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