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Client Account Administrator, Northampton
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Client:
IForce
Location:
Northampton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e279e128d4df
Job Views:
8
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Customer Services Team in Northampton on a full-time permanent basis.
Salary: £25,396.80 per annum.
Working hours: Monday - Friday, 09:00 - 17:00
As a Client Account Administrator, you will work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day-to-day tasks, whilst assisting the Account Executive in delivering innovation and exceptional service levels.
Key Duties of a Client Account Administrator:
* Manage client queries and log issues with the site accordingly.
* Assist with creating and circulating reports for Returns and E.fulfilment in line with specified timeframes.
* Manage the client inbox and respond to emails professionally and promptly.
* Assist clients’ Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns, and E.fulfilment.
* Process order corrections, review and issue re-work instructions, manage corporate orders, correct order errors, handle escalations, track sample requests, and perform other administrative tasks as outlined in SOPs.
* Support wholesale dispatches (printing orders, completing paperwork, and updating labelling guidance with client support).
* Provide annual leave cover for the Account Executive and administrative colleagues.
* Liaise with the client’s key contact daily in an articulate and efficient manner.
Qualifications:
* Previous administrative experience is desired.
* Strong IT skills – proficient in all Microsoft Office platforms.
* Experience in logistics/warehousing environment preferred.
* Excellent written and verbal customer service skills.
* Confident communication with stakeholders at all levels.
* Positive attitude and enthusiasm.
Additional Information:
We are committed to making iForce a great place to work. We are proud to be an inclusive and diverse organization, dedicated to employee development and recognizing success.
Our learning and development programs are open to all employees, giving you the opportunity to shape your future within logistics and foster a positive team culture.
Our benefits include:
* Annual Leave: 20 days plus 8 bank holidays.
* Pension scheme: 5% employee and 3% employer contributions.
* Life Assurance: x2 your annual salary.
* Wellness: Confidential support via our Employee Assistance Programme, available 24/7.
* Eye Care Vouchers: Savings on eye tests and glasses.
* Reward & Recognition: Employee of the month/year, recognition awards, long service awards.
* Everyday discounts: Access to retail discounts through our benefit platform.
If you meet the requirements and are looking for your next career opportunity, please apply now and become part of our #WinningTeam!
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