ReportsTo: Housing Manager / Senior Housing Officer
Essential: Experience within a similar role & a Full UK driving license with own vehicle.
Purpose of the Role:
The Housing Officer is responsible for managing a portfolio of properties and tenancies, ensuring that residents receive a high standard of service. The role involves tenancy management, rent collection, neighbourhood support, and resolving housing-related issues in line with organisational policies and legal requirements.
Key Responsibilities:
Tenancy Management
* Manage the letting, and termination of tenancies in accordance with housing policies.
* Conduct tenancy sign-ups, home visits, and inspections to ensure compliance with tenancy agreements.
* Support residents with issues relating to tenancy sustainment and welfare.
* Handle breaches of tenancy, including anti-social behaviour (ASB) cases, rent arrears, and property misuse.
Rent & Income Management
* Monitor rent accounts, identify arrears, and take proactive steps to recover outstanding debts.
* Work with tenants to develop affordable repayment plans and signpost to financial support services.
* Maintain clean, safe, and well-managed estates through regular inspections.
* Liaise with contractors and maintenance teams to resolve repairs and property issues.
* Promote community engagement and positive relationships between residents.
Customer Service & Support
* Provide responsive, professional customer service to tenants and applicants.
* Work collaboratively with internal departments and external agencies (e.g., social services, police, community groups).
* Support vulnerable tenants by referring them to appropriate support services.
Compliance & Record Keeping
* Ensure compliance with housing legislation, data protection, and safeguarding procedures.
* Maintain accurate records, case notes, and reports using housing management systems.
* Contribute to policy reviews, audits, and service improvement initiatives.
* Experience in housing management, tenancy support, or community development.
* Strong understanding of housing law, tenancy agreements, and rent arrears procedures.
* Excellent communication, negotiation, and conflict resolution skills.
* Ability to manage a busy workload and prioritise effectively.
* Competent in using housing management software and Microsoft Office.
* Full UK driving licence (if required for the role).
Desirable Qualifications
* Chartered Institute of Housing (CIH) qualification or working towards it.
* Experience working with social landlords, local authorities, or housing associations.
* Knowledge of welfare benefits and financial inclusion initiatives.
Core Competencies
* Customer Focus
* Problem Solving
* Teamwork
* Integrity and Professionalism
* Attention to Detail
* Resilience and Empathy
What We Offer:
* The opportunity to make a lasting impact on services supporting individuals with complex needs.
* Ongoing training, professional development, and clinical support.
* A supportive, values-led culture that encourages innovation and best practice.
* Benefits include:
o 24/7 access to a doctor (for you, partner, and children under 18)
o Day off for your birthday
o YouLife (exclusive employee discounts on retail, travel, and dining)
o 24/7 mental health support (for you, partner, and children)
o Home-life advice and life insurance
o Salary sacrifice on cars (post-probation)
o Employee of the Month initiative
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