Position Summary The Customer Support Specialist is a client-facing, field-executing role designed to drive local growth, ensure safety compliance, and uphold NSC’s standards for service excellence. By combining proactive business development, day-to-day field management, and safety-first leadership, the CSS supports both client success and employee performance at every level. Business Development & Territory Engagement Conduct daily outbound sales activity to generate new business opportunities. Prospect in person throughout the Norfolk shipyard and marine contractor network. Re-engage dormant accounts and follow up on leads tied to workforce demand. Present NSC’s contingent labor solutions in alignment with local project and trade needs. Participate in local industry events, networking forums, and job fairs. Client Management & Field Execution Act as the direct point of contact for all assigned marine clients. Conduct pre-employment walkouts, first-day orientations, and routine job site visits. Support labor delivery with real-time communication between the field, client, and recruiting. Ensure daily responsiveness, field presence, and accountability for service execution. Provide post-placement client follow-up to ensure satisfaction and identify retention opportunities. Field Deployment & Operational Support Coordinate daily dispatch communication, including shift details, PPE confirmation, and jobsite access protocols. Track employee starts, no-shows, walk-offs, and assignment completions; escalate issues immediately. Maintain clear and timely communication between clients, recruiters, and the branch team. Document all activity, including field notes, client visits, and workforce deployment records Safety Responsibilities Conduct pre-deployment walkouts for every new field employee. Confirm OSHA 10 Maritime or General Industry certification; assist with training coordination as needed. Administer or coordinate monthly Toolbox Talk delivery and documentation. Track and report PPE issuance, usage, and replenishment needs. Reinforce safe behavior in the field and report hazards immediately to the Branch Manager or Safety Lead. Maintain a consistent presence on job sites to model safety expectations and support ongoing engagement. End all field interactions with a safety-first message: “Stay Safe.” Administrative & Communication Duties Maintain accurate records of field visits, deployment activity, and client follow-up. Submit documentation for safety activities, Toolbox Talk participation, and PPE tracking. Serve as the escalation point for employee questions or field-level operational concerns. Assist with coordination of job fairs, community outreach, and workforce events representing the branch.