ServiceNow Implementation Specialist
đź“Ť UK - Hybrid (1-2 days/month on client site on average)
💰 £65,000 – £85,000 + benefits
Transforming how government services work - and how people experience them. One workflow at a time.
A global digital transformation consultancy is looking for a ServiceNow Implementation Specialist to support the design and delivery of modern workflows, user experiences, and integrations across a broad range of service areas.
You’ll work hands-on across the platform to configure workflows, improve user journeys, and deliver high-quality ServiceNow solutions.
👇 What you’ll be doing
* Working with stakeholders, BAs, architects, and delivery leads to turn requirements into practical ServiceNow solutions
* Deliver end-to-end ServiceNow implementations, from initial configuration through testing and deployment.
* Designing and configuring workflows across modules such as ITSM, HRSD, and CSM
* Building intuitive, role-based interfaces with UI Builder and the Next Experience UI
* Supporting automation and integration via Flow Designer, IntegrationHub, and REST/SOAP APIs
* Participating in agile delivery from discovery through to go-live
* Helping define good practice, maintain quality, and support continuous improvement
✅ What you’ll bring
* Proven experience implementing ServiceNow solutions in complex organisations
* Hands-on capability with JavaScript, Glide scripting, configuration, and workflow design
* Understanding of user experience, solution design, and reusable architecture
* Strong problem-solving mindset and the ability to work across multiple workstreams
* Clear communication skills and confidence working with technical and non-technical teams
* Nice to have: HRSD, CSM, UI Builder, Now Assist, Virtual Agent
🧠The practical details
* Hybrid working - typically 1-2 days/month on client site across the UK (expensed)
* Must be eligible for SC clearance (5+ years UK residency)
* Supported training and funded ServiceNow certifications
* Flexible benefits package + private healthcare
* 25 days holiday (plus buy/sell options)