Pearce Cycles – Bike Shop Sales & Warranty Coordinator
Hours: Full Time (40 hours per week, including Saturdays)
Location: Ludlow Shropshire, SY8 3DP
Come and join the team at Pearce Cycles!
We are a long-established and busy bike shop, offering high-quality bikes, accessories, workshop services, and expert advice. Alongside the shop, we organise renowned downhill races and uplift days, making us a hub for riders across the region.
We are looking for an outgoing, motivated, and versatile individual to join our team in a varied customer‑facing role. As a Sales & Warranty Coordinator, you will play a key part in the day‑to‑day running of the shop, ensuring customers receive excellent service and that stock and warranty processes run smoothly.
Key Responsibilities
* Provide friendly, knowledgeable advice to customers in-store and over the phone
* Assist customers with bike and accessory purchases
* Maintain a high standard of customer care at all times
Stock & Warranty Coordination
* Manage stock movements, including receiving, booking in, and merchandising
* Process and track warranty claims with suppliers
* Maintain accurate and organised documentation for returns and warranty cases
Workshop Support
* Assist with minor cycle repairs when required
* Support the workshop team with e‑bike diagnostics (training can be provided)
* Help to keep the workshop and retail areas tidy and efficient
Event Support
* Handle customer enquiries relating to event entries and bookings
* Opportunities to support the practical side of running Pearce Cycles events and uplift days
Skills/Experience Required
* Experience in retail sales, ideally within the cycle industry
* Confident communicator in person and over the phone
* Computer literate and comfortable using retail systems
* Passion for cycling and enthusiasm for the products we sell
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