Overview
The Budgeting and Money Advice (BAMA) service supports tenants during challenging times by improving their financial wellbeing. We are recruiting a Support Officer who cares about people and wants to make a meaningful difference in others' lives.
This highly flexible part‑time role can be worked across 5 days to fit the employee's commitments.
Responsibilities
* Provide a proactive triage function by contacting new referrals promptly, gathering key information and identifying urgent risks or safeguarding concerns.
* Accurately record and maintain client information within the CRM system to enable effective case allocation, monitoring and reporting.
* Liaise with colleagues to ensure referrals are appropriately sign‑posted and smoothly transitioned to the next stage of support.
* Contribute to the efficiency and quality of the BAMA service by supporting administrative processes, identifying improvements and assisting with small‑scale projects or service developments.
Qualifications
Essential
* Experience in a people‑facing or administrative role, such as support work, care, customer service or call handling.
* Familiar with data entry, record keeping and Customer Relationship Management (CRM) systems.
* An understanding or awareness of the issues faced by tenants on low incomes (training provided).
* Understanding of confidentiality and data protection principles (training provided).
Educational Requirements: GCSE (or equivalent) in Maths and English at Grade 4 or above.
Equal Opportunities Policy
The council is committed to a policy of equal opportunity in employment, recruitment and the services we provide. Applications are considered on the basis of suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Benefits
* All employees are eligible to join the Local Government Pension Scheme (LGPS).
* Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum (pro‑rata for part‑time employees).
* In addition to statutory public holidays, we grant an additional statutory day leave at Christmas.
* Norwich City Council supports its employees through occupational health and employee assistance support.
* Competitive pay and benefits package, including Living Wage accreditation.
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