Description
Reports to: The Field Debt Leaders (FDLs)
Location: Field-based.
Northeast – Regional cover with ideal candidate residing in Newcastle or Sunderland. With capacity to cover coastal areas and Leeds.
Working hours: Monday to Friday, 40 hours a week
Reward: £35,000 basic with additional £10,000 Quality bonus and £4,500 car allowance
We're reshaping how the energy industry approaches debt recovery, and we want a passionate, forward-thinking individual to continue the revolution. We are looking for a Field Debt Resolution Officer to be part of a rapidly growing team at the heart of our Yu Smart Field Debt Management function.
You'll play a key role in preventing business customers getting further into debt whilst helping them become debt free as quickly but sustainably as possible through delivering face-to-face on-site solutions with professionalism and empathy. This is a non-technical role focused solely on resolving debt by visiting customers at their business, perfect for someone with field experience looking to make a genuine difference. Assertive rapport building with customers is more important than debt collection experience. This role involves visiting commercial customers solo on 'friendly' visits to understand the customers reason for being in arrears and also leading a small team of engineer and locksmith on commercial Warrant of Entry visits.
Passionate and motivated people are the power behind our growth so we're looking to expand our team, and you could be part of our success story.
Key Responsibilities - What We Need from Yü
Here's a taste of what you'll be doing:
* Conduct face-to-face visits to B2B customer sites to recover debt and enable agreed meter installations.
* Train, coach, and mentor engineers to be confident and professional B2B debt operatives.
* Work independently or lead and support other team members on Warrant visits while ensuring safety, professionalism, and compliance at all times.
* Work closely with support teams to drive improvements in field operations and customer outcomes.
* Provide accurate reporting and objective feedback to help evolve our processes.
* Always ensure compliance with regulatory and company standards—be a role model for operational excellence.
* Handle and resolve (or escalate) customer disputes effectively and in line with company values.
Skills, Knowledge and Expertise
If you have what it takes you could be just what we're looking for…
* Proven experience in field debt resolution but with a fresh outlook (you must have as a minimum 12 full months of field debt experience, but this can be in any industry or discipline).
* High level of professionalism
* Not afraid to take control of a situation and lead by example
* Excellent verbal and written communication skills (excellent rapport building skills when dealing with people face-to-face)
* Ability to work under pressure and manage competing priorities
* Composed, calm and professional when dealing with challenging or confrontational situations
* Proactive, assertive and persuasive nature with a problem-solving mindset and the ability to adapt quickly and effectively to change
* Competent in Microsoft Office tools (e.g., Excel, Outlook)
* Full UK driving licence and willingness to travel and stay away from home when required
Benefits - Yü Come First
We have a wide range of benefits for our employees including:
* 24 days annual leave + bank holidays
* Holiday buy – up to 5 additional days
* Day off on your birthday
* Employee Assistance Programme
* Annual salary review
* Learning and development opportunities
* Enhanced paternity, maternity and adoption policies
* Yü made a difference Awards
* 3 days additional annual leave if you get married/civil partnership etc.
* Appointment allowance
* Long service recognition
* Refer a friend payment
* Company sick pay (subject to length of service)
* Death in service and critical illness cover
* Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About Yü Group
Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.