ABOUT US
Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 32 ships with nearly 60,000 berths, these brands offer itineraries to more than 700 destinations worldwide. The Company has eight additional ships scheduled for delivery through 2027.
Named by Forbes as “America’s Best Large Employers” in 2023, Norwegian’s passionate team members have offered guests an outstanding award-winning vacation experience. Ranking among the top 75 companies in the overall Large Employer category and among the top 10 companies in the Travel & Leisure sector.
By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.
BENEFITS
* Free car parking nearby
* Pension Scheme
* Development Opportunities, partnered with Dale Carnegie
* 6 weeks - paid sickness
* 25 days paid holiday + 8 Bank Holidays
* Local Bus Discounts
ROLE LOCATION AND CONTRACT
This role is based in our office in Southampton with Mondays & Fridays working from home.
This is a temporary role running up to 12 months.
BASIC PURPOSE
Situated in the UK and reporting into the CE Accounts Receivable Supervisor. Manage Tri-Branded (NCL, Oceania & Regent) designated portfolio within the Credit Control function in line with agreed credit control procedures. Ensure accurate and efficient credit management of all bookings for agencies and direct guests.
POSITION RESPONSIBILITIES
* Manage own portfolio of Guests/Travel Agents for all 3 NCLH brands in line with collection procedures and payment deadlines pro-actively chasing any missing payments.
* Deal with account queries from agents and guests and liaise internally with relevant teams in order to resolve issues in line with service level agreements.
* Attend weekly review meetings with Accounts Receivable Manager to discuss overdue position and escalate where appropriate.
* Determine appropriate action for payments overdue in line with company escalation procedures, liaising with Sales Managers for urgent outstanding balances.
* Allocation of daily receipts onto Seaware and NVS.
* Suggest improvements with processes within Credit Control where necessary.
* Undertake credit search checks and monitor any change in credit ratings.
* Flag Commission payments for approval and processing.
* Flag Refunds and cancellation payments for approval and processing.
* Ensure compliance with debt reporting requirements to ABTA.
* Assist in maintaining incoming and outgoing banking logs for reservation transactions.
* Adopt a zero-tolerance approach to Past-Sailing Debts.
* Identify issues before balances become due in order to resolve as a preventative to late payment.
* Manage multiple mailboxes for all 3 brands on a daily basis in line with service level agreement.
EXPERIENCE
* Previous credit control experience / exposure desirable but not essential.
* Experience in working within the Tourism Industry beneficial but not essential.
* German or Spanish language beneficial but not essential.
COMPETENCIES / SKILLS
* Articulate & tenacious telephone manner.
* Ability to take ownership and manage own workload effectively & independently.
* Able to build and grow relationships with internal and external customers.
* Microsoft Office especially Excel (intermediate level).
* Honest and consistent.
* Highly motivated & well organised.
* Attention to detail.
* Investigative Skills.
CERTIFICATIONS
* ICM Qualification beneficial but not essential.
* AAT Qualification beneficial but not essential.
**If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion you have been unsuccessful**