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Welfare support officer

Hollywater
Mears
Welfare support officer
Posted: 12h ago
Offer description

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We are working with our client to bring to the UK a number of families under the Afghan Resettlement and Assistance Policy. They will initially be housed in various accommodation bases, known as the transit estate, before being moved to a settled home in the community. Mears will be securing community homes over the next 6 months, and some families will move to these homes, while others will move to dispersed accommodations throughout the UK.

Mears has been asked to provide integration support services to occupants during their residence in the transit estates. As a Welfare Support Officer, your main duties will include, but are not limited to, supporting service users, addressing safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing and support needs, and maintaining accurate records for audit purposes. Maintaining boundaries and resilience is essential to ensure a professional, well-defined service that meets the needs of service users.

Role Criteria:

* Experience working with vulnerable and diverse client groups is essential
* Experience and understanding of safeguarding is essential
* Ability to identify individual and family needs and recognize support packages to maintain independence
* Experience working with mental health and/or challenging behaviour is essential
* Effective communication with colleagues, local authorities, and service users
* Experience with record keeping and risk assessments
* Ability to work independently
* Resilient
* You will be supportive, trustworthy, a good listener, approachable, and empathetic
* Full UK driving license
* To drive a Mears vehicle, you must be over 21, have held your license for over 3 months, and have less than 9 points
* All roles are subject to DBS/Security checks prior to employment

Benefits we offer:

* 25 days annual leave plus bank holidays
* Annual Mears Fun Day as a thank you from the team
* Paid volunteering leave to support community engagement
* Staff perks including discounts, vouchers, and schemes via Mears Rewards
* Family-friendly policies
* Choice of a company car or car allowance
* Access to EAP counselling sessions

About the Role:

We are working with our client to bring to the UK a number of families under the Afghan Resettlement and Assistance Policy. They will initially be housed in various accommodation bases, known as the transit estate, before being moved to a settled home in the community. Mears will be securing community homes over the next 6 months, and some families will move to these homes, while others will move to dispersed accommodations throughout the UK.

Mears has been asked to provide integration support services to occupants during their residence in the transit estates. As a Welfare Support Officer, your main duties will include supporting service users, addressing safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing and support needs, and maintaining accurate records for audit purposes. Maintaining boundaries and resilience is essential to ensure a professional, well-defined service that meets the needs of service users.

Role Criteria:

* Experience working with vulnerable and diverse client groups is essential
* Experience and understanding of safeguarding is essential
* Ability to identify individual and family needs and recognize support packages to maintain independence
* Experience working with mental health and/or challenging behaviour is essential
* Effective communication with colleagues, local authorities, and service users
* Experience with record keeping and risk assessments
* Ability to work independently
* Resilient
* You will be supportive, trustworthy, a good listener, approachable, and empathetic
* Full UK driving license
* To drive a Mears vehicle, you must be over 21, have held your license for over 3 months, and have less than 9 points
* All roles are subject to DBS/Security checks prior to employment

Benefits we offer:

* 25 days annual leave plus bank holidays
* Annual Mears Fun Day as a thank you from the team
* Paid volunteering leave to support community engagement
* Staff perks including discounts, vouchers, and schemes via Mears Rewards
* Family-friendly policies
* Choice of a company car or car allowance
* Access to EAP counselling sessions
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