Job Description
We are seeking an experienced 3rd Line IT Support Engineer to join our dynamic team in Dundee. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional IT support services.
This role is on-site (daily) in Dundee, so candidates should live nearby and also possess a full clean driving licence.
* Provide expert-level technical support and troubleshooting for a wide range of IT issues, including but not limited to networking, hardware, software, and security-related concerns.
* Collaborate with Level 1 and Level 2 support teams to escalate and resolve complex issues efficiently while maintaining effective communication with clients and stakeholders.
* Act as a point of escalation for critical incidents, demonstrating the ability to analyse, diagnose, and implement solutions in a timely manner.
* Perform proactive system monitoring, maintenance, and optimisation to identify and address potential issues before they impact clients' operations.
The successful candidate will have:
* A Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
* A minimum of 5 years of hands-on experience in providing IT support, preferably within a Managed Service Provider environment.
* Strong expertise in Microsoft Windows, Windows Server, Active Directory, and Exchange Server.
* Proficiency in networking concepts & protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
* Experience with virtualisation technologies such as VMware or Hyper-V.
* Familiarity with cloud services such as Microsoft Azure or AWS is a plus.
* Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or equivalent certifications are desirable.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
Responsibilities
The responsibilities of this role include:
* Providing expert-level technical support and troubleshooting for a wide range of IT issues.
* Collaborating with other support teams to escalate and resolve complex issues efficiently.
* Acting as a point of escalation for critical incidents and implementing solutions in a timely manner.
* Performing proactive system monitoring, maintenance, and optimisation to identify and address potential issues.
* Assisting in the design, implementation, and management of IT solutions, including network infrastructure, cloud services, and security protocols.
Requirements
To be successful in this role, you will need:
* A Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
* A minimum of 5 years of hands-on experience in providing IT support, preferably within a Managed Service Provider environment.
* Strong expertise in Microsoft Windows, Windows Server, Active Directory, and Exchange Server.
* Proficiency in networking concepts & protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
* Experience with virtualisation technologies such as VMware or Hyper-V.
* Familiarity with cloud services such as Microsoft Azure or AWS is a plus.
* Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or equivalent certifications are desirable.