Our organisation offers a diverse range of services, programmes and initiatives in order to support our local communities to belong, contribute and thrive.
We deliver a range of programmes and services that tackle the issues facing local people such as homelessness, family support and wellbeing. We offer opportunities for young people, from apprenticeships to work experience and childcare to youth clubs.
We work with all ages, faiths and backgrounds, as part of a global network of 14,000 YMCAs. We have served the communities in Hertfordshire for 135 years and we reach 1000’s of people each day.
Summary
To support the housing staff team with a range of functions in order to ensure the smooth running of the hostel.
Detailed description
Tasks could include but are not limited to:
1. Supporting with the resident’s café by building a rapport with clients and serving teas and coffees.
2. Assisting clients in ad hoc admin tasks such as booking appointments and IT support.
3. Befriending and mentoring.
4. Identifying resident training needs and signposting as necessary.
5. Administrative tasks to support clients when moving in/out as well as calling ex-clients to follow up and discuss outstanding concerns.
6. Misc. paperwork.
7. Recording contact on a database.
8. Escalating any concerns to the line manager.
Skills you will need:
1. Be a good listener with the ability to show empathy.
2. Passionate about working with people from diverse backgrounds.
3. Willing to work with challenging people and situations.
4. Good communication skills in English; in person & over the phone.
5. Reliable, punctual, organised and able to maintain confidentiality.
6. A willingness to learn new things and get stuck in.
7. Ability to work as part of a team and attend team meetings.
8. Working knowledge of local support agencies and IT packages.
9. Good organisational skills.
Full training and an induction will be given as well as ongoing opportunities for your learning and development. We also have an exciting and varied calendar of events for volunteers and staff alike!
Please note you will be required to undergo a DBS check and we will require two references.
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