Job Description
Our client is recruiting for a Customer Support Apprentice to join their team in Poole, Dorset
Our Level 3 Customer Service Specialist apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!
The Company
Our client is an employee-owned business that has been operating for 33 years, providing IT and communications services. They have a diverse team composed of staff with over two decades of experience and new additions offering fresh perspectives. Recently awarded ‘Best Place to Work’ at the Dorset Business Awards, our client prides themselves on their commitment to staff development, wellbeing, and retention. They support hybrid working and provide the tools necessary for remote work. Their working environment is built on a positive company culture and dedication to both personal and professional growth.
The Position
Job Title:
Customer Support Apprentice
Apprenticeship Course:
Level 3 Customer Service Specialist
Apprenticeship Duration:
15-18 Months + EPA
Location:
Poole, Dorset BH17
Working Hours:
Monday – Friday, 40 hours
Salary:
Starting salary of £16,000.00 per annum
Role and Responsibilities
· Act as the first point of contact for clients interacting with the company via phone or email.
· Respond to support enquiries or pass them on to senior technical support colleagues or other departments as necessary.
· Perform a variety of administrative tasks, including word processing, filing, and online processes.
· Handle general office-based responsibilities such as basic upkeep and maintenance, stock handling, and dispatch.
· Utilize transferable skills to assist various departments within the company as needed.
· Receive support and training to complete required work and contribute proactively to the business’s development and evolution.
Desired Qualities, Skills and Knowledge:
· High standard of literacy and numeracy skills.
· Proficiency in using Microsoft Word, Excel, and Outlook.
· Ability to commute to the Poole office (BH17).
· Excellent customer service skills.
· Willingness to contribute to the company's goals and development beyond the primary role.
· Openness to evolving job responsibilities and proactive in personal and professional growth.
About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.
Safeguarding and Values Commitment
The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.
At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to:
* Uphold and champion our values, code of conduct, and safeguarding principles.
* Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
* Promote a culture of safety and wellbeing through a proactive “do no harm” approach.
* Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
* Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
Requirements
Individuals must have a valid and eligible residency status to apply for this role.
Benefits
* Potential profit share in addition to annual salary.
* 25 days holiday plus bank holidays, with additional allowances for long service.
* Access to an established company pension scheme, health and wellness platforms, and employee rewards.
* Personal development plans, industry-recognized certifications, allocated learning time, exam budgets, and mentorship programs.
Requirements
Desired Qualities, Skills and Knowledge: Excellent problem-solving skills. Excellent customer service skills. Excellent written and verbal communication skills. A desire to exceed customer expectations. The ability to communicate complex, sometimes technical issues/ideas clearly. Self-motivated. Confidence to investigate problems & overcome obstructions Problem-solving skills. Excellent interpersonal skills and diplomacy are essential. The ability to work under pressure in time critical situations.