Our brand new retirement community in Chester is putting wellbeing, independence and freedom first, offering state-of-art facilities in a beautifully-renovated residence. We are recruiting a Sales Consultant who will be responsible for the delivery of an exceptional customer journey from start to finish.
Key Responsibilities:
* Plan, organise and direct sales and rental activities for the development. This involves, but not limited to:
* Effective lead management being the first point of contact for all sales/rental calls.
* Efficiently use and maintain the CRM system to an excellent standard, to thoroughly qualify and register prospect ensuring GDPR requirements are met.
* Keeping on top of CRM tasks and re-trawls where necessary
* Responding promptly to all telephone calls/emails/in person enquiries from all referral sources.
* Maintain and manage accurate and up to date file notes for all properties/enquiries
* Regular and accurate customer liaison delivering milestone updates/recommendations/solutions
* Proactively supporting pre-launch events, open days, and marketing events
* Actively promote the development/ lifestyle/community/properties skilfully negotiating offers
* Agreeing sales and taking the buyer through the journey with regular contact and introduction to community staff and other owners
* To ensure a smooth completion and handover, including the preparation of the unit/completion gift preparation/customer arrival/key handover and actual move in, always being mindful of Customer experience
* Handover of key resident requirements to the community (Village Manager and team) in terms of onsite community facilities and amenities.
* Networking with the community and local groups to build relationships and increase awareness of our developments facilities and amenities through participation in outside events, professional groups and wider community involvement
* Ensure Arco selling rules are complied with
Requirements
* A preference for relevant experience in new homes sales/rentals
* Full driving licence
* Demonstrable history of achieving or exceeding set KPIs
* Experience working with CRM systems
* Experience of extended sales cycle environments
* Experience of off plan selling
* Excellent verbal and written customer service skills
* Exemplary interpersonal skills ability to build trusting relationships to deliver outcomes
* Proactive and entrepreneurial mindset ability to self-start, use own initiative, multi-task and work across teams in a fast-paced environment
* Positive attitude ability to work effectively across functions within a new development environment
* Results orientated ability to deliver results whilst working in a highly independent environment
* Superb negotiation skills
* Determination, flexibility and enthusiasm
Benefits
* Pension Scheme
* Enhanced Annual Leave
* Enhanced Maternity/Paternity/Adoption
* Life Assurance
* Annual Birthday Leave
* Employee Assistance Programme
* Reward Schemes
* Discounts on a number of retailers
* Learning and Development Opportunities
* Volunteering and Wellbeing days
* Plus much more