What you will do
* Manage daily workload within the workshop to meet demand plans and customer needs
* Ensure that all repairs are evaluated and completed in a timely manner as defined by the Team lead or Supervisor
* Work with the Customer services Department to schedule the quality checking of all capital equipment
* Responding to customer and internal queries in a timely, efficient and professional manner
* Provide reporting and documentation on all aspects of work within the workshop
* Assist with ERP Data entry, quoting and repair of customer equipment
* Maintain technical competency through regular and frequent attendance at appropriate courses of further vocational study and continuing professional development
* Ensure that Health & Safety standards and requirements are met at all times by the Supplier, its employees, servants and agents
* Ensure that the department\'s performance of services is ISO 9001 compliant
* Support Team and Individual continuous improvement initiatives to drive higher standards of efficiency and quality
* Provide Technical support for both internal and external customers
* Ensure efficient maintenance of the spare parts stock and participate in the realization of the required annual inventories
* Provide reporting on repair, departmental or customer activity using the appropriate systems available
What you will need
* Fluent in Local Language as well as minimum level of English
* Educational requirements per country specific regulations.
* Educated to degree level is preferable with experience in at least one of the following: Electrical / Mechanical Engineering or Medical Physics or Service and maintenance of medical equipment or Customer service
* Previous experience of maintenance and repair of medical equipment preferred
* Experience with ERP systems and data entry
* Full Driver’s license
Physical & mental requirements
* Exerting up to 25 kilos of force occasionally and/or up to 10 kilos of force constantly to move objects
* Coordination of eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention ability
* Must have the ability to prioritize work and keep documentation
* Must possess unwavering ethics & integrity in a competitive and demanding work environment
* Ability to think independently, use sound judgment, prioritize, make quick decisions and problem-solve
* Ability to communicate effectively and work both independently and as part of a team on assignments
* May involve exposure to chemicals, solvents, and cleaning detergents
* May require to wear personal protective equipment
Pay rate will not be below any applicable local minimum wage rates.
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