Job Description
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Glasgow.
This role offers the chance to become an integral part of a dynamic support team, working at the heart of a fast-moving and customer-focused environment. It's perfect for someone who thrives on organisation, enjoys problem-solving, and takes pride in delivering first-class service. If you’re looking to make a real impact in a busy and supportive setting, this could be the role for you.
Key Responsibilities:
* Act as a first point of contact for incoming helpdesk emails and calls, ensuring all enquiries are logged and handled promptly.
* Coordinate engineer callouts and schedule repair visits efficiently.
* Organise and confirm planned maintenance with customers.
* Maintain accurate and up-to-date customer records and databases.
* Raise purchase orders and assist in preparing repair quotations.
* Provide administrative assistance to both the Helpdesk team and Management.
* Regularly update client portals with job progress and completed work.
* Arrange accommodation for engineering staff when required.
* Manage false alarms and ensure proper follow-up.
* Process daily invoicing and ensure accurate billing.
* Support the team by covering during holidays and absence.
Skills & Experience:
* Confident using IT systems with a good understanding of service management tools.
* Experience with simPRO is a bonus but not essential.
* Background in a similar helpdesk or admin role, preferably in a busy office environment.
* Strong communication skills and a proactive approach to customer service.
* Solid understanding of UK geography for scheduling purposes.
* Ability to multi-task, prioritise work effectively, and remain calm under pressure.
Offering:
* Competitive salary from £26,000 to £28,000 depending on experience.
* Monday to Friday working, 35 hours per week (9am – 5pm).
* Generous holiday allowance: 20 days rising to 25 after one year, plus 8 public holidays and your birthday off.
* Company pension scheme and life assurance cover.
* Be part of a friendly, professional team in a supportive and growing business.
* Access to flexible employee benefits.